HP C5180 using only blue and yellow inks on Self Test Diagnostic Page

Just bought this C5180. Having run clean print head. Checked ink cartridges are installed properly.  Run the Test of the Auto diagnosis. The six colors are, from left to right, blue, white, yellow, blue, green and yellow. Please tell us what to do next.

Clean the contacts will not help if the inks are obsolete. If a cartridge is not recognized by the printer, you can try to clean the contacts with fluffy (both on the cartridge and the side of the carriage.) Here is a page on cleaning the cartridge contacts (C5180 cartridges are different from those of the image in the page, but more information should be close): http://support.hp.com/us-en/document/c00690750

Tags: HP Printers

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