HP C6180 wil not print double-sided on letterhead

The printer works fine in manual duplex mode with a blank sheet of paper, but will print on each side, if we try to use paper with a preprinted letterhead.  It's almost as if there is some kind of OCR that prevents printing on a page with pre-printed letterhead.  Any ideas?

DRubin wrote:
The printer works fine in manual duplex mode with a blank sheet of paper, but will print on each side, if we try to use paper with a preprinted letterhead.  It's almost as if there is some kind of OCR that prevents printing on a page with pre-printed letterhead.  Any ideas?

There are a couple of sensors that could be confused by the letter header.  First of all, there is a paper sensor that detects the paper being well picked up and fed through the printer. Some colors of printing on paper can confuse this sensor.  The other possibility is the sensor used for the selection of the paper type automatic is confusing to the system.  In this case you can try to automatically select plain paper rather than the selection of paper.

Tags: HP Printers

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