HP envy 5535: Hp envy 5535 only print double-sided

I am trying to print on my printer assignments. My printer prints only even if I select double-sided printed double-sided. I have a fairly new Mac Book Air with printing software downloaded on it. When I try to print a word form document there not a box to select or clear double-sided printing. I can't find anything online that will help you. Help, please!

Hi @ariana_sav6,

Welcome to the Forums of HP Support!

I see that you are unable to stop printing double-sided on printer HP Envy 5535. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I understand the frustration you feel. We need to locate the settings.

Reset the printing system:

To start, I'll have reset you the printing on your Mac system. Please click here for instructions on how to perform the reset. When the Web site open follow the steps under'Resetting the printing in OS X Lion system "that the steps are the same for Mac OS X 10.10." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them in. Do not add your HP Envy of return at the moment.

Check and repair your Mac disk permissions:

Open Macintosh HD and go to Applications

Go to the Utilities folder

Open disk utility

Select the hard disk volume, you use (usually on the left)

Check the permissions of the drive

Once this process is complete, select Repair disk permissions

Manually install the driver package: https://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US

Please click here to manually download the Apple update package for v3.1 HP printer drivers. Once the site opens, select the download at the top button. Follow the instructions on the screen to install the driver package.

Check the Apple updates:

Go to the Apple

Select System Preferences

Select software update

Click Update now

Install your available updates

Restart your computer

Add device:

1. click on the Apple menu and then click on System Preferences.

2. click on print & Scan and then check if the name of your printer appears in the printer list.

3. click on the name of your printer, click the plus sign (+) and then remove the printer.

4. click on the plus sign (+), click Add a printer or a Scanner, click the name of your printer.

5. click on the area of use or using Print and then select the name of your printer on the shortcut menu. Make sure the driver HP Envy is selected. Select the name of your printer in the menu use

6. click on add to add the printer to the list. Do not add the AirPrint driver.

I hope this helps. Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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