HP Color LaserJet MFP M277 Pro: My wireless printer is 'offline' on my computer when wifi works

When you try to print a word document on my printer (wireless), I get error that is offline.  I can print on my printer from my Iphone but not my laptop.  I restarted, computer, printer and wifi, but nothing seems to help my printer back online.  I would appreciate help!

Welcome to the HP Forums, I hope that you are @mhs15,

I stumbled upon your post on your LaserJet M277 display offline and wanted to respond to my suggestions. See the link below and try the steps in their entirety and you should be in line with the printer at the time wherever you are finished! Do not miss step 9: other things to try!

Printer is offline (Windows)

If you have trouble, let me know and I'll do my best to help.

Send me a 'thanks' for my answer to help you, or to show recognition, click the thumb upward below please! If I helped you a solution, click on "accept as a Solution.

Have a nice day

HP technical support are available by clicking on the following link:

http://h22207.www2.HP.com/us-en/?openCLC=true

(1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.

(2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.

(3) Once finished, click the "Show Options" at the bottom right.

(4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

Tags: HP Printers

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