HP designate 5500ps error 0021

Hey everybody,

I'm having some trouble with my designjet printer. I get an error code 0021, my cyans don't print at all, and my yellow looks like it starts to go. I tried to change the lens on the line sensor as well as developments on the printheads for colors that will not print and I am always the same question.

I think it might be clogged tubes and heads print or air in the lines that is the cause.

Are there any solutions or tools I could use to clean the system? Or am I completely off on my diagnosis here?

Thank you very much.

OK well now, I saw a few problems with my magenta printhead. the error is 5115. asking to replace so I did with a brand new and I get the same error. what I did research it is the chip on the print head that went wrong. But how that could happen on a new print head?

Tags: HP Printers

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