HP Driver install failure - MIA, svchost.exe crash

While trying to install the new software of HP printer driver, I get a message popping up window indicating that host (svchost.exe) process has crashed. I followed this particular imgsvc (Microsoft Image Acquisition) process.

HP, as might be expected, has offered no useful advice in other than buying a new printer that I can do well, but I can say at this moment that I wouldn't but a Twinkie of HP.

I've uninstalled and reinstalled the driver several times, I tried different drivers of HP, but I can not even former driver to install, at this stage, which allowed at least me to print documents

I read that delete the upper/lower entries to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E967-E325-11CE-BFC1-08002BE10318} could resolve the error 39, but for me this causes windows not to restart. The entry is listed as a hard drive, not a printer so I do not know if she would even apply.

I could write books on the I already tried a lot of things, but I think that there is something fishy going on here, but the question is what?

Hi Riotech,

Have you had a chance to go through the FixIt tool?  Please see the article below:

http://support.Microsoft.com/kb/982116

I hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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