HP Elitebook 840 G1, G2, G3: Showing empty HP 2013 Ultraslim Docking station

* It seems to connect has a new dock in a configuration that we already know works fixed whatever issue the dock. After connection to a working configuration, we can move to some other computer/editing we need to, and it continues to work. Not a real solution irritable, but it seems to work.

When you try to use an adapter Displayport to VGA or DVI DisplayPort cable / to connect a HP 2013 Ultraslim Docking station to an external monitor, the screen comes up with no signal and goes to sleep. Connection with a VGA cable, it works very well. We have been able to reproduce this problem with several new, fresh out of the box docking station. The problem occurs on all monitors that connect us, even those who work with the other Docks to see.

It seems to be the topology of Displayport Intel is picking up on the screen and making it so that the displayport cannot be enabled without connect 3 screens.

The old version of the Ultraslim Docking station that had 1 displayport seems to work very well, it's just the most recent version 2013 which has 2 displayports who has this problem.

Does anyone know if there is a newer firmware or where I can disable/stop the topology Displayport to pick it up a monitor and try to do 3 screens? If this isn't the case, we will probably have to go back to USB adapters and those who are no funny.

Thank you

Andrew

System information:

HP Elitebook 840 G1, G2 and G3 (question took place with all 3 models).

Windows 7 Enterprise x 64

Ultraslim 2013 HP docking station

Dock Firmware 2.30

Update USB, Chipset and graphics drivers to the latest version of the HP Web site.

Hi @Andrew-CF -,.

Thank you for posting on the Forums of HP, the issue you have with this HP Elitebook 840 is classified as a commercial product (business).

Our sales support team provides support through this platform.
If you need immediate assistance, you will need to open a session one business with our sales support team.

Please click on this link: http://www8.hp.com/us/en/contact-hp/business-support.html for more details and support.

Let me know if you want more information and/or assistance.

Kind regards

Tags: Notebooks

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