HP Envy 13: Nic is missing wireless adapter can be seen
This is a question about the new HP envy 13 aluminium which was released in October 2015
I turned on my laptop today and noticed that my network card is gone without NIC included except a bluetooth device.
I went into the Device Manager and noticed that he was missing the wireless lan device. I tried to add material, but he could not find the wireless network card.
I did a full install of Windows 10 using HP to restore back to factory default, but he did not always see the NIC
I went into the bios and noticed that when I watched the boot order there was an exclamation next to the lan device.
Any help would be appreciated
He had all the latest updates applied
Hello seamusobr ;
Let me welcome you on the HP forums!
I read your post on your wireless network card problem and wanted to help.
At first, it read as if you were yet another victim of the now infamous day Win10-auto-driver-updates problem where the PC works fine until suddenly one day, this isn't - and in the sense, MS has automatically installed a damaged driver in your PC - without your consent.
But, a factory reset SHOULD have restored the drivers of the original (probably working) and would have had to go back to the WiFi features.
So my suspicion is a hardware failure - we can do anything in this forum.
My suggestion, this machine is probably still under warranty, given that you contact HP customer care directly to explore alternative options, maintenance and repair:
If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck
I'm a volunteer and I do not work for, or represent, HP.
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Tags: Notebooks
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