HP Envy 14 graphics card problem

Well the problem I have is that my laptop screen went crazy. It shows a lot of random things on the screen. Even just after the start and not even load Windows. Initially, he used to do this only when I played the games. Then it kept actually worse, and I kept getting a message saying that my graphics card has recovered from a mistake. Really have no idea what is happening. A variation of this is what I see after I turn on the laptop.

Hello Boo1993,

It seems that you are a problem with the display/graph of your laptop and get something similar to the screenshot posted. I will try to help you with this.

As you mention that in this case before loading even in Windows. I want to test you first with an external display. It's to try to get a view of working to solve the problems of.

If you can't, then give these documents a reading.
    Display quality problems
    Video graphics issues
If they are not able to help, or you can do any operation troubleshooting I would say to contact support for repair/replacement options.
Technical support of HP, 1-800-474-6836 in North America. For all other regions click here.

Thanks for posting on the HP Forums.

Tags: Notebooks

Similar Questions

  • Qosmio G40-10 s: graphics card problem

    Hello.

    I have a Toshiba Qosmio G40 laptop 10s with a Nvidea 8600 M GT grafixs card. I was playing a game when it locked up and pasted what I would describe as flashing red/green 'Matrixy' search screen.

    He then a blue screen and trys to reeboot.
    He tries to start windows, but once again the top matrix. If it loads to the top, it is in 16 bit color with red dots all over the screen.

    I am sure that the GPU is fried... and I was wondering what I can do? It's been 5 months out of warranty now.

    I read on some forums that there have been a lot of problems with this Nvidea card... Is there anything I can do outside my warranty period with what there is a possibly faulty card in it from the beginning.

    It will cost a lot of money to get it repaired, but its too good a laptop to let go to waste.

    Any help is very appreciated.

    J

    Hello

    You also have these lines on an external monitor?
    If so, there seems to be a graphics card problem and it must be replaced.

    These overheating problems also occur if you use the nVidia display drivers directly. Toshiba drivers are pre-tested and don't overheat your system.

    But I think you need professional help. You should contact an authorized service provider and talk to the technicians. They will help you! :)

  • HP Envy 700-074 Graphics Card problem Windows 8

    Greetings,

    I recently bought the HP ENVY 700-074 (http://http://h10025.www1.hp.com/ewfrf/wc/product?cc=us & dlc = in & lang = to & lc = in & product = 5371495).

    Initial setup went fine without any problem.  I replaced the power supply so that I could add the graphics card from my old computer.  The power supply and graphics card worked perfectly for my old computer.  Feeding is a BFG Tech GX 550 watt modular power supply series.  The graphics card, I have installed is the Nvidia 560ti.

    The problem is that, when I start the computer, my screen goes to sleep (as there is no signal) until the login Windows 8 screen lights up. At this time, my screen lights up and it is normally.  However, if updates or restarts the computer, the screen turns off again and he returned sometimes when loading the desktop computer.  I tried to get into the BIOS to see if I could disable the onboard graphics, but I have been unable to access BIOS because I don't see anything on the screen during startup.  I removed the Nvidia card and returned to the use of the integrated graphics card and everything is back to normal.  I managed to enter the BIOS at the time here, but I don't see any possibility to disable the integrated graphics card or use the PCIe as main display (unless I missed something).

    I also noticed that Windows 8 shows I have 2 screens installed when only 1 is installed physiclaly.  My HP (HP 2009 m) monitor is listed in Monitor 2 and I initially had to go through the windows to get my HP Monitor to display the entire desktop (as it origionally extended from the start, the desktop computer).  However, number of monitor 1 is listed as monitor of generic cards.  Thinking that the computer used the non-existent monitor like main display when starting, I deleted the generic monitor than to have to reinstall windows.  I also tried to disable, but the problem persists.

    I guess that there is a conflict between the integrated graphics card and the Nvidia card.  However, I assumed that the edge will be disabled automatically after inserting a card into the PCIe slot as the integrated graphics card watch is no longer under device mananger.

    Hello:

    Have you changed the settings of the BIOS 2 (required) before installing the video card no HP?

    If this isn't the case, please read the info on the link below.

    http://support.HP.com/us-en/document/c03653200

  • HP ENVY 700-149 freezing several times (graphics card problem)

    Hi, I bought a HP ENVY 700-149 days ago and right out of the box it freezes several times every 10-15 minutes that it is in use.

    Indeed, it appears a little error box in the corner that says:
    "Display driver stopped responding and has recovered. NVIDIA Windows Kernel Mode Driver display driver, Version 311.41 stopped responding and has successfully recovered. »

    Sometimes this box appears several times in a row (quickly) and the computer continues to operate, but more often it pops up this message and then the computer freezes and must be stopped and restarted manually.

    In addition, it will crash occasionally to the 'blue' Windows screen with the message: "UNEXPECTED_KERNEL_MODE_TRAP" and the specific problem refers to "nvlddmkm.sys" which I googled and it has to do with the Nvidia graphics card as well.  The installed (from the factory) graphics card is a NVIDIA GeForce GT 635 with 2 GB memory DDR3 dedicated.

    I installed all the updates that are available for Windows 8 and have checked the Web of NVIDIA website for updates for the driver but nothing is available and the problem persists.

    Can I do to solve this problem?

    Hello

    Your PC is under warranty. Not to be with an intermittent problem with a new PC.

    HP support number is 800-474-6836 or 800-HPINVENT or online here.

    HP has a 21 day return policy.  After that, it's a warranty issue.

  • HP Envy m6 for computer laptop graphics card problem

    I had problems with my Intel Hd 4600 graphics card.

    First, it is not compatible with Mudbox 2014 and has problems of execution of tasks in 2015 Mudbox.

    As noted above, the paint does not work.

    Second, the graphics card played terribly with decks of low-level and Maya 2014 therefore lagging behind.

    Is there a way to solve the problem with Mudbox 2015?

    Or do I have to update the graphics, if possible?

    How long have you had? Basically, no laptop computer has a graphics card which is expandable. Actually not 100% true but the exceptions are so rare that they might as well not exist. If in need of something more powerful for the production of graphics or game was a basis to return the laptop everyone would back his laptop. I don't work for HP and you could call them and see what they will do, but I don't hold much hope for you.

  • Windows 7 graphics card problem

    I have a HP Envy 17 t 3000 CTO Notebook PC product # LW900AV Every so often I get the message "Display driver stopped responding and has recovered" for some time, but has never been able to solve the problem. Then I started getting the blue screen of death which says something about a dump of memory and a driver from memory. Usually I hold down the power button and restart.

    Then, while in windows mode the screen got all staticy, to restart, I have the windows logo, then I see a black screen with static in it and never completely, he began. I can go in safe mode without any graphic or other problem.

    Go to Device Manager I deleted the driver for AMD Radeon HD 7690 M XT graphics card, then restarted, and it will start and will work perfectly with the other driver (Intel) until Windows loaded another driver for the Radeon driver (I couldn't stop) after the loading screen would be left empty. Nothing found online so far has solved the problem.

    Then, I went into recovery and returned to the factory settings. That worked for a few hours, everything worked fine. Then I started to have static electricity once again, until I'm right here where I started.

    Can someone tell me exactly what the problem is? Hardware or driver? Why does it work temporarily? Is it possible to completely disable the Radeon driver for good, where it is not reload on reboot? My computer has two graphics drivers (don't know why) is it possible to use the other driver instead (the Intel driver)?

    Since it is not under warranty, if I brought a technician is something they can do?

    Thanks for your help!

    Looks like're you allowing / victim of a Windows update that includes the wrong video driver for your system.

    You could do things to do work things out and later a update of Windows comes with the wrong driver video and things mess for you.  Microsoft does not know what are the best drivers of material (audio, video, network), with your system and often sends the bad and if you don't pay attention to the updates, your system may malfunction.

    First let's take a look at what you get when it is broken so that you know what things look like.

    Click on the button/ORB start in the lower left corner of your screen. Or, press the button of your keyboard Windows logo.

    In the type box:

    Msinfo32

    Select / click msinfo32.exe and the system information dialog box opens.

    Click System summary, click on edit, select all (Ctrl-A), copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

    For information about video drivers, expand components, click view, click on edit, select all (Ctrl-A), copy (Ctrl-C) and paste (Ctrl-V) feedback here.

    There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.

    In the display section, pay attention to / take note of the Version of the driver that you know does not work for example:

    15.200.1062.1004 driver version (your going to say something different)

    If you have the system to a point where things seem to be working, go back in msinfo32 and also take note of the version of the driver that works.

    Then hop out on the HP support site and download/install the driver proper (32/64-bit) from here:

    http://support.HP.com/us-en/drivers/selfservice/HP-envy-17-notebook-PC-series/5145668/model/5180699

    Then restart your system and return to msinfo32 and check the new display driver version to remember that he has updated and see how things look for and report.

    If you did a factory reset, you can use the preinstalled HP Support Assistant to help with the video drivers, or you can download the HP Support Assistant from here:

    http://www.HP.com/go/supportassistant

  • HP Pavilion P6 2055sc: Cant enter BIOS because graphic card problem.

    Hey!
    So for the moment, I try to turn on virtualization, I m able to boot the computer into windows but do not enter network boot (anti-spam f10 key before the HP loading screen) but because of the past problems, I struggle to get into the BIOS.
    It all started when I got a new (Asus Geforce GT740) graphics card and this caused my computer not being able to start, without forcing in the network boot.

    But like I said, when im trying to get into the BIOS, it gets to the screen where it says "Press Escape to access the Boot Menu" which, at that time, it ignores when I press ESC.

    I tried holding it, I tried all the keys F1 - F12, but nothing makes a difference, so im wondering if there is a way for me to get into the bios and work around this problem.
    I looked for so updates to the BIOS, but I couldn't find one so far.

    @alilleland, welcome to the forum.

    The reason for which the computer would not start with the GT installed 740 is, it requires UEFI in the motherboard instead of a standard BIOS.  If you always use the GT 740, I suggest to withdraw to see if you can enter in the Boot Menu.  You can do that by typing the ESC key as soon as the computer begins to start.

  • On the Satellite 5200 903 graphics card problem

    Deploy a 5200-903 Toshiba Satellite. A few days ago, I have a problem with the display. All scratches and other
    unknown elements on the screen. It's the graphics card (FX GO5600). Read about it in other forums.

    My Question: Is it an embedded chart? And what do you think, is it profitable to change the broken component?
    I mean if the graphic is on board, I have to change the motherboard together.

    Thank you very much for your answers!

    Hello

    It's look like that there is a problem with a graphics card. Can you check connection of the external monitor to the laptop?
    The graphics card is integrated into the motherboard, therefore, you need to replace the whole motherboard.

    It is quite expensive, and sometimes it is better to buy the new computer

  • Intel HD under LightWave 3D graphics card problem (dongled & licensed)

    It seems that graphics Intel hd graphics is a little difficult display my NewTek Lightwave 3D 3D interface.
    Indeed, even with the update "specifically" one dedicated Windows 7, well the "interface will appear, however, the orthodox view remains gray.
    To my knowledge, no installation problem, recognized dongle, only admitted entering the serial number correctly.
    Tell me know maybe handling the most appropriate to solve my problem of display.
    NewTek LightWave 9.6.1 can work with 64 MB dedicated memory.
    so maybe it would be good to allocate more memory to the graphics card?
    I don't know am not coders.
    Thank you very much for this information.

    The version pirated Lightwave 7 configuration running on a pentium2 277 mhz 32 MB of ram and graphics card s3 Virgin 4 MB.
    I do not really understand hardwares. ("_")

    After reading your ad I m wondering if you are on the right place here.
    Please don t get me wrong, but don't you think that your story has something to do with Toshiba laptops in general?

  • Qosmio G40 - 10F - graphics card problem

    I bought my laptop in 2007 and now have a problem with the video card 8600 m GT (vertical or horizontal lines show and get a message on the GPU).

    After reading a few similar posts, I think I have to replace the motherboard, rather than just the graphics card.

    My problem is that I don't know what motherboard I have or what I need to upgrade to.

    Can someone help me, because I'd like to get this operational return.

    Thanks in advance.

    Hello

    Your description looks exactly like the rest of the population everywhere worldwide including laptops are faulty.
    I suggest you Google "nvidia defect". Welcome to the club...

    Kind regards

    EOC

  • Satellite A500 - 149 - graphics card problem

    Hello

    I have a Toshiba Satellite A500-149 and last week my screen has scratches ace.

    The grapichs card is ATI Mobility Radeon HD 4650.

    I send the computer to Toshiba yesterday but I need feedback because a repair. If the same graph as problem could cost to repair?

    Anyone know?

    I think that no one here can help you. Either is defective graphics card or screen may only.
    In any case, if the GPU is defective, it will be quite expensive.

    I think you should contact Toshiba service and ask what is the result of the diagnosis and how much you have to pay for the repair.

  • Satellite L650D - 15K - graphics card problem

    Hello

    I updated accidentally driver graphic card ATI Radeon 5650 on the laptop, and then during the games and video look, the computer became very slow, the CPU usage is average on 60%.

    I uninstalled the latest driver, reinstalled the driver of my module provided on the Toshiba site (not the one on my computer, because I can not find where it is), but the problem remains, I don't know if the driver from the Web site is the same as on my laptop. It seems that there is some driver files that cannot always be deleted entirely. If I reinstall the whole system, I install and activate the software.

    Can someone tell me what should I do now?

    Thank you.

    Have you installed the latest driver ATI support page or the Toshiba download page?

    I mean it is recommended to use the Toshiba drivers only. I can't say this but I've heard that installing the non-Toshiba drivers can change some important values in the GPU BIOS.

    Of course, you can reinstall the recovery image and begin to use the laptop with factory again.
    It will be interesting to know if everything will be like before again.

    Back up all your important data, reinstalling the OS, test it and thanks for posting comments.

  • Equium A60-155: ATi Mobility graphics card problem

    Hello

    I have a laptop Equium A60, recently I am getting error informing messages than the "display driver ATi2mtag has stopped working properly.
    I have reset my machine as told to do the error dialog box. Reset works fine, but the laptop crashes to the desktop, when turned off and on again once I get the Safe Mode screen.

    I reinstalled the driver for the graphics card several times, and the error persists through safe mode. The returned error and trying to open in safe mode, the machine flashed a blue screen of death, too fast for me to read, even applied for each of the available options. I was unable to cross this safe mode selection screen.

    As a last resort that I reformatted my laptop, using the Toshiba CD recover but the error persists, with regular driver display and the actual machine crashed.

    Since the reformat, I reinstalled the display drivers, and the problem persists.

    I downloaded the drivers from this site and the problem is still there

    You know a possible fix or solution to this problem? I am a competent enough and user of computer knowledge, so do not be afraid of getting technical in your response.

    Thank you

    Jake Houghton

    Hello

    This problem occur immediately after the operating system starts or after several usage time?
    If this issue occurs after a several time of use, so it could be an overheating problem.
    In this case, you should check the cooling modules. Check if the fans are working properly.
    Try to clean it with the vacuum cleaner.

    If this doesn t solve the problem if you maybe there is something wrong with the graphics card and you will need to contact Toshiba service for assistance.

  • Qosmio F30-111 - graphics card problem

    Hello

    My laptop does not show any other resolution than the usual text resolutions (starting).
    The laptop is almost useless with this problem.

    The problem occurred when playing a computer game in the resolution of 1280 x 800 regular graph (for windows).
    The screen went black, but has no power lost. I had to restart from power button / stop.

    Windows XP (from toshiba) gives a blue screen after the splash screen during startup.
    Also, I have Linux and Xorg reports a fatal error when starting driver NVIDIA, so I cannot use the computer in mode terminal linux, no X mode. But I can still use Linux mode of expression and access to all files.

    When I start the screen also has a strange color mode. In text mode, many letters is brighter than others. This happens in installation mode and Terminal in Linux mode.

    Other strange things things I noticed recently, that is the FAN makes noise more now due to the temperature higher CPU (2 to 3 weeks).
    Sometimes reaching 100aº C (which has never happened before). In recent months, the laptop was still in the Office at home.

    I bought the computer round of June 2007, is still under warranty (2 years in the Portugal), and I registered it on the toshiba site.
    Currently, I live in Poland. Can I retrieve my warranty in Poland and try to solve the problem here? (I'm Portuguese).

    Hello

    Looks like the graphics card began to malfunction.
    Therefore, you must contact the ASP as soon as possible.

    I think that you can contact the ASP in Poland to help him, because all laptops are covered at least 1 year international limited warranty carry-in.
    As the name says it of a international warranty and if the warranty is valid the ASP in Poland should be able to help.

    Check this page for any FSA world wide
    http://EU.computers.Toshiba-Europe.com-> support download &-> find an authorized service provider

    Good bye

  • Qosmio F10 graphics card problem

    About 11 months after I bought my Qosmio the graphics card no longer works and I couldn't see anything on the screen.

    I contacted Toshiba and they fixed it under warranty.
    About 6 months later, he went again and told me that the warranty on the repair had expired.

    I was quoted around 350 pounds to repair both.
    It was about 3 years ago.

    He sat on a shelf since then.
    Before I give him a decent burial, is now a more reasonable repair?

    Hello

    To my knowledge, dysfunction of the graphics card is a serious hardware problem and usually the whole motherboard must be replaced.
    I m not very good if the GPU could be removed from the motherboard in your case, but according to your message, the fix would cost £350, so I guess that the motherboard must be replaced also

    Well, it s your decision what you want to do. is this difficulty and to spent £350 or perhaps to buy a second hand of the internet auction platform motherboard or sell this laptop and purchase another unit

Maybe you are looking for

  • Can I use two separate functions of PID in a VI

    I need two different control valves. It must be executed by a PID function. Can I run two separate modules of PID? If yes they need to be in the same while loop?

  • Is it possible to install Internet Explorer on Mac Book?

    I recently got Mac Book, but I'm desperate to get Internet Explorer, because I can't do the pages of poet that I need for work, is it possible to install without having to install windows?

  • My dvd drive does not open

    original title: my dvd player does not work I can't open my door to dvd on my computer and it's as if it has disappeared from my menu of computer program.

  • Windows Update: 3 3 0% question

    all 1 k, couldn't they make a more organized forum? lol... anyway... 2nd o all, Hi :) I use Windows Vista Home Premium, 32-bit. Due to some problems with one of these updates. KB961501, kb968537 and kb970238, I get the famous "3 of 3 screen configurt

  • Photosmart 6520 disorder registration for eFax

    I just bought a Photosmart 6520 and try to install eFax.  I clicked on the control panel of the product and have found the button setup eFax tab printing & scanning (as directed by the instructions included with my printer). When I click on the eFax