Windows 7 graphics card problem

I have a HP Envy 17 t 3000 CTO Notebook PC product # LW900AV Every so often I get the message "Display driver stopped responding and has recovered" for some time, but has never been able to solve the problem. Then I started getting the blue screen of death which says something about a dump of memory and a driver from memory. Usually I hold down the power button and restart.

Then, while in windows mode the screen got all staticy, to restart, I have the windows logo, then I see a black screen with static in it and never completely, he began. I can go in safe mode without any graphic or other problem.

Go to Device Manager I deleted the driver for AMD Radeon HD 7690 M XT graphics card, then restarted, and it will start and will work perfectly with the other driver (Intel) until Windows loaded another driver for the Radeon driver (I couldn't stop) after the loading screen would be left empty. Nothing found online so far has solved the problem.

Then, I went into recovery and returned to the factory settings. That worked for a few hours, everything worked fine. Then I started to have static electricity once again, until I'm right here where I started.

Can someone tell me exactly what the problem is? Hardware or driver? Why does it work temporarily? Is it possible to completely disable the Radeon driver for good, where it is not reload on reboot? My computer has two graphics drivers (don't know why) is it possible to use the other driver instead (the Intel driver)?

Since it is not under warranty, if I brought a technician is something they can do?

Thanks for your help!

Looks like're you allowing / victim of a Windows update that includes the wrong video driver for your system.

You could do things to do work things out and later a update of Windows comes with the wrong driver video and things mess for you.  Microsoft does not know what are the best drivers of material (audio, video, network), with your system and often sends the bad and if you don't pay attention to the updates, your system may malfunction.

First let's take a look at what you get when it is broken so that you know what things look like.

Click on the button/ORB start in the lower left corner of your screen. Or, press the button of your keyboard Windows logo.

In the type box:

Msinfo32

Select / click msinfo32.exe and the system information dialog box opens.

Click System summary, click on edit, select all (Ctrl-A), copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For information about video drivers, expand components, click view, click on edit, select all (Ctrl-A), copy (Ctrl-C) and paste (Ctrl-V) feedback here.

There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.

In the display section, pay attention to / take note of the Version of the driver that you know does not work for example:

15.200.1062.1004 driver version (your going to say something different)

If you have the system to a point where things seem to be working, go back in msinfo32 and also take note of the version of the driver that works.

Then hop out on the HP support site and download/install the driver proper (32/64-bit) from here:

http://support.HP.com/us-en/drivers/selfservice/HP-envy-17-notebook-PC-series/5145668/model/5180699

Then restart your system and return to msinfo32 and check the new display driver version to remember that he has updated and see how things look for and report.

If you did a factory reset, you can use the preinstalled HP Support Assistant to help with the video drivers, or you can download the HP Support Assistant from here:

http://www.HP.com/go/supportassistant

Tags: Windows

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