HP Envy 15-3040nr mobile: says that I'm connected to the Internet... but the browsers do not work.
We have wired and wireless (dual band) Internet at home. My other laptops work well (pc and Mac)... but my HP is not. I don't know if I have deleted a necessary program by accident... or changed a setting (probably)... but for several days, I can't have the Internet at work. Tried Chrome, IE and Firefox... so I don't think that browsers are the issue. Looking for an answer. D
Hi Dmargolis,
I understand that your WiFi does not work on your HP HP ENVY 15-3040nr laptop. If you have made a few updates to Windows, this could cause this problem. Do you know when this started?
Here's a document on how you can restore it to the previous time when it worked correctly.
http://support.HP.com/us-en/document/c01835735
I'd be happy to help you further, if necessary. Let me know what is your model number and the current operating system? Here is a link that will help you learn.
http://support.HP.com/us-en/document/c00033108
I hope this helps.
Thank you.
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