He says that I'm connected to the internet, but I can't use certain programs such as google chrome or ooVoo... Why?
I am connected to the internet, but I do not know why I can not use some programs... someone please help me I am so frustrated!
Hi Alejandrac_677,
· What version of IE are you using?
· What operating system is installed on your computer?
· What happens when you try to access Internet Explorer, you receive no error message?
· How long have you been faced with this problem?
· You did it last changes before the show?
Please see the following to find out about Internet Explorer, and operating system.
Find out what version of Internet Explorer you are using
http://Windows.Microsoft.com/en-us/Windows7/find-out-which-version-of-Internet-Explorer-youre-using
What version of the operating system Windows am I running?
You can also check:
Why can't I connect to the Internet?
http://Windows.Microsoft.com/en-us/Windows7/why-can-t-I-connect-to-the-Internet
Please provide us with more information about the issue so that we can help you in a better way.
Tags: Windows
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According to the description, I understand that you are facing inconvenience when you install Windows store applications.
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Hello Cam,
Welcome to the Microsoft community.
I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.
· What is the exact error message you get on the computer?
· Were there any changes made on the computer before the show?
Follow these methods and check if that helps:
Method 1:
Step 1:
Check if you have the similar problem in safe mode with network, otherwise you can try to put your computer to a State of clean boot in normal mode and check if it works:
Start your computer in safe mode with networking
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
Step 2:
Follow the article to perform the clean boot on the computer:
How to troubleshoot a problem by performing a clean boot in Windows Vista and Windows 7
http://support.Microsoft.com/kb/929135
Warning: After using the boot is a way to solve your problem step 3 follow-up to reset the computer to start as usual.
Method 2:
I suggest you to optimize Windows 7 for better performance and check if it helps
Optimize Windows 7 for better performance
http://Windows.Microsoft.com/en-in/Windows7/optimize-Windows-7-for-better-performance
Please follow all the steps and if the problem persists, return back and we will be happy to help you.
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I understand that your WiFi does not work on your HP HP ENVY 15-3040nr laptop. If you have made a few updates to Windows, this could cause this problem. Do you know when this started?
Here's a document on how you can restore it to the previous time when it worked correctly.
http://support.HP.com/us-en/document/c01835735
I'd be happy to help you further, if necessary. Let me know what is your model number and the current operating system? Here is a link that will help you learn.
http://support.HP.com/us-en/document/c00033108
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My husband and I share a PC. He has his desk top and I have mine, just that recently, I have not been able to connect to what anyone on my side of the PC, but its East side works well, it can connect to the internet, but I can't any idea what should I do? I ran virus scan and his side of own, cannot check the mine but cannot connect help please.
Hello
1. you remember to make changes to your computer, after which the issue started?
2. do you have a cable or a wireless connection?I would recommend that you follow these steps.
Step 1:
Test the issue in safe mode with network and check if that helps.
Step 2:
Configure the connection to obtain an IP address automatically.a. click "Start", enter "NCPA. CPL"(without quotes) in the search bar and press"Enter. "b. right-click on the network connection, and then click "Properties".If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.c. click Select 'Protocol Version 6 (TCP/IPv6) Internet' and then click 'properties '.d. check "obtain an IP address automatically" and "Obtain DNS server address automatically".e. click 'OK '.f. click Select 'Protocol Internet Version 4 (TCP/IPv4)' and then click 'properties '.g. check "obtain an IP address automatically" and "Obtain DNS server address automatically".h. click on 'OK '.Step 3:
Follow the steps in this article and check if that helps.
Why can't I connect to the Internet?
Steps are also applicable for Windows Vista.
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Nancy O.
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