HP Envy 15 k277ca: Reinstalling windows 10 after HP warranty work

I bought a HP Envy 15-k277ca for the school, last summer (August 12, 2015).

It was Windows 8.1, and then I have upgraded to Windows 10 shortly after (mid-August).

In July, my keyboard has stopped working and I sent it in for service center HP for maintenance and security.

I came home today and my hard drive was back to 8.1 of Windows, either by a factory reset or a format/fresh install.

I would like to return WIndows 10 but since the free update has since completed & with multiple pages of information I don't have the patience to find my answer.

Any guidance will be greatly appreciated.

Thank you

Hello:

If HP does not replace the motherboard, you should be able to upgrade to W10 keeping your existing files and programs, by running the installation media that you create from the link below from the windows desktop, since W10 has been previously activated when you updated the last time.

You do W10 installation media using the tool of creation of media from the link below.

Or you can install own W10 using media that create you if you don't mind losing files and programs on your PC

When you install windows 10, you select the option "I don't have a product key" and 10 Windows will install and activate automatically because it has been successfully activated when you updated last year.

http://www.Microsoft.com/en-us/software-download/Windows10

Tags: Notebooks

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