HP Envy 15 TS: Number of Service and product number of the conflict

I just bought a laptop HP Envy 15 TS online: the serial number in the battery bay and number of product or SKU shown with HP product detection service and PC info app match at all.

Is this a problem for the maintenance of this device in the future? Is this a mistake or dodgy machine? I have 30 days to return the machine.

Thank you

Geoff_Bamber wrote:

I just bought a laptop HP Envy 15 TS online: the serial number in the battery bay and number of product or SKU shown with HP product detection service and PC info app match at all.

Is this a problem for the maintenance of this device in the future? Is this a mistake or dodgy machine? I have 30 days to return the machine.

Thank you

If you buy a laptop (Custom-To-Order) CTO of HP, it is common to have more than one P/N listed.  The P/N to be used in that printed on the label next to your serial number.

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