HP ENVY 17-j053ea Notebook PC: windows post 10 install; touchpad does not work!
Hello
I pray that someone can help me.
Brought my HP ENVY 17-j053ea Notebook PC early 2014, work very well running windows 8.1.
In the month of August / Sept upgraded to windows 10 and that s when the problems started.
My touchpad has stopped working... I tried a multitude of things that sometimes worked, but after a few days the pad has stopped working again.
The problem started in the month of August on vacation so I installed the following:
Driver and utility Chipset
Intel Management Engine Interface (MEI) driver - sp63410
Rapid Start driver Intel - sp63411
Smart Connect driver Intel - sp63413
Synaptics TouchPad Driver - sp63417
HP Notebook System BIOS update - sp69886
HP Notebook System BIOS Update (Intel processors) - sp66941
The event system HP utility - sp65792
Intel Rapid Storage Technology driver - sp63554
This solved the problem for a few weeks, but then the touchpad stopped and started periodically and eventually didn't work for about 2 months.
While the Forum last night I fought, I found the resolution posted by DanG82 with the title:
HOW TO TROUBLESHOOT UPGRADE POST-WINDOWS 10 ON HP LAPTOPS
Follow all the instructions step by step and was hopeful this could work... but it didn't.
Whereas really return to 8.1 windows because it's so frustrating using a mouse on the go.
Please please can someone help me?
You are the very welcome.
The only other suggestion I can offer would be to uninstall the touchpad driver and software in the menu programs in Control Panel, restart and try this driver synaptics, even once, I posted.
Or try the driver directly from synaptics.
Always uninstall the previous synaptics driver before installing the new.
http://www.Synaptics.com/en/drivers.php
Tags: Notebooks
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