HP ENVY 7640: new HP Envy 7640 will not feed documents in scan mode

New HP ENVY 7640 will not feed for scanning documents.  It transmit documents in copy mode but not when you try to scan several pages.

Hello

Thank you for using the HP Forums.

Have you installed the software features FULL?

If this isn't the case, please download and install the FULL features software:

http://support.HP.com/us-en/drivers/selfservice/HP-envy-7640-e-all-in-one-printer-series/6617267/model/6617268#Z7_3054ICK0K8UDA0AQC11TA930C7

Once you have done this, launch the Scan software (via the HP printer Assistant) and make sure that the source is "heavy use document feeder.  (Example shown)

For more tips scan, please reder to this resource:

Scanning for Dummies

Your printer uses the NEW interface of scanning.

Hope that helps!

Tags: HP Printers

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