Printer is offline and will not print documents

Printer is offline and will not print documents, the rocker switch "Printer offline" option is not available and it is constantly check on 'printer offline '.

How can I fix this so I can print the necessary documents?

Hello destiny.

Welcome to the Microsoft community. I appreciate your efforts to resolve the issue. I will certainly help you with the problem you are experiencing.

The description of the problem seems a little unclear and I wish I had a better understanding before you start working on it. I would be grateful if you could help me with more information.

  • Is the printer connected directly to the PC or it is on a network?
  • What is a printer wired or wireless?
  • What is the brand and model of the printer?

Try the following and see if it helps.

Method 1: Disable Antivirus

If you have installed any third party such as antivirus or firewall security software, I would say you temporarily disable and check if it works.

Disable the anti-virus software

 

Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

Method 2: Update the drivers for your printer.

For more information, see these links:

Updated a hardware driver that is not working properly:
http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Find and install printer drivers
http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers


Method 3: Restart the print spooler service.
You must be logged on as administrator to perform these steps.
a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
b. double-click on Services.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
c. right-click the print spooler service and then click Properties.
d. on the general tab, next to startup type, make sure that automatic is selected.
e. If the service is not already running, under Service status, click Start and then click OK.  If you are prompted for an administrator password or a confirmation,
type the password or provide confirmation.

If nothing works, then manually add the printer to the local port and check.

Method 4: Manually add the printer to the local port.

a. go to control panel and click on devices and printers.
b. click Add a printer, and then select Add a local printer. Click on create a new port. The default value in the drop-down list is Local Port. Don't change that.
c. click Next.
A dialog box appears for you request that you enter a port name. Type the name of \\computer name\printer.
d. type your user name and the name of the printer (name \\PC\printer)
e. click ok and exit.

See also:
http://Windows.Microsoft.com/en-us/Windows7/share-a-printer

http://Windows.Microsoft.com/en-us/Windows7/file-and-printer-sharing-frequently-asked-questions

Hope this information was useful. Let us know the results once you have tried these methods. We will be happy to help you further.

Tags: Windows

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