HP Envy dv7t - 7200 Select

I am very disappointed by the support I get.  Does anyone have an Advisor on what do I do?

I bought a new laptop in February, late March, I started to get the new blue screen of death with a sad smiley.  In may, a new error would be developed later than the smiley face sad when I had no OS on the boot disk and the hard disk error message.  Each system diagnostics passed all tests.  Finally, I got a box and the folder number to return the laptop.  He was referred to me in a week, with notes that the hard drive has been replaced.

I spent a weekend update and software, set up printers and scanners etc.  As I recharge my documents, photos and music to the 1 TB hd that it happened again.  This time, the error was (3F1).  After 4 1/2 hours with the help Office insisting that I go through an Image Recovery 3 times and has failed each time that a ticket was created for an OS problem without mentioning the error of hard disk.

The HP site says they are still waiting for my machine that Fedex delivered on the morning of the 18th.

Can someone tell me how to follow up with a person with installation in Texas?

Hello

I'm sorry but this is a community of peer-to-peer HP customers and not a venue to contact HP directly. Most of the users here is consumers like yourself that offer solutions because they like to help others and HP employees that you see are here on their own abilities and not representing does not society.

If you have additional or direct comments for HP on their products or services or questions on the repair, you can use the link below for contact information.

http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

If you have other questions and concerns about the use of the forum, please do not hesitate to send me a private message.

Thank you.

Tags: Notebooks

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