HP Envy j078ca white screen

Im having a problem with my HP Envy TS M7 j078ca notebook after restore to the factory settings.

After that I restored windows 8 by default and it booted up it had a watermark that says "windows 8 build 9200. He said also that the product key was not correct and contact HP.

I read that the BIOS has something to do with the way windows is activated. so I thought I would try to install the bios for windows 8.

After the installation is complete the computer restarted successfully, but bios screen did not light up.

I tried a hard reset, but it does not work.

I tried to reinstall the previous BIOS using the windows key + B. The screen light up and the bios has been reinstalled successfully but after reset it the screen don't light.

When the computer starts the caps lock flashes once.

IM don't know what to do now and need help. Thank you.

If you still get a key message incorrect service at HP can prevail. I would call 1-800-474-6836 move.

Tags: Notebooks

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