HP Envy M6 Notebook Graphics problem

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• HP Envy 15 Notebook PC TS: Problem sound Intermittent HP Envy 15 TS / Windows 8.1

  Specifications of the computer:

  HP Envy 15 Notebook PC TS

  Product # E1P05AV

  8.1 Windows 64-bit

  Intel Core i7-4700MQ CPU @ 2.40 GHz

  2 x 8 GB of RAM

  Map of KBC Version 93.52 system 1963

  Graphics device 1: NVIDIA GeForce GT M 740 V.10.18.13.5435

  Graphics device 2: Intel Graphics HD 4600 V.10.18.10.3304

  Audio: IDT High Def Audio CODEC / pilot: stwrt64.sys V.6.10.6491.0

  Question: In the past months, my sound will go off randomly automatically.  If I close the lid and let the computer in to sleep mode or if I restart the computer, the sound comes back.  When the sound disappeared, the volume buttons on the keyboard, so to work with a lag and the mute on the keyboard does not work.  Try to use the sound test, or even navigate the tabs in the Properties section of speaker to accuse also considerably by the sound does not work.

  I noticed other things: I was watching a youtube video when the sound came out, I left the chrome tab that I used for the video and the sound comes back a few seconds later.  He then disappeared a few seconds after I opened a new tab and returned to watch the video.  I had also the same thing happens with the help of a video editing software - quit the application, sound came back, returned to the software, sound went out after a few seconds.  I also had both sound back after going to the speaker properties - Advanced tab and switch format, by selecting the test button and clicking on OK when a message saying "the sound system is in use, taking the test can cause the application to fail" (or something similar).

  I tried to use various utilities for troubleshooting when the problem occurs - the find and troubleshooting audio fix is no problem AND the device is listed as working properly in Device Manager.  I've uninstalled and reinstalled the latest drivers for the IDT HD Audio CODEC several times - no help.  In addition, the problem has been resolved not when I converted briefly to Windows (back to windows 8.1) 10.  In addition, I tried to use the other pilot of "High definition Audio Device" in place and place of the IDT CODEC, but the same problem happened - sound turns off randomly until I rebooted or put my computer to sleep.

  I'm pretty computer - savy but I can't seem to understand what the problem is.  It doesn't seem to be a hardware problem or the sound would probably not come back so quickly or clearly as it does...

  One last piece of information: I noticed that the first time that I reinstalled the Windows audio 24/06/2015 - and also several updates were installed on the 23 & 24 June - watching these updates to see if they are the cause of the problem.

  My father had a speaker bluetooth for Christmas - I tried it out on my computer because it works completely independently of my sound card and it was working fine.

  I bought one of my own for $30 at target - Jam Classic Wireless Speaker - and now I have wonderful sound.

  Does not resolve the issue of the root, but the problem is solved!

  I'm just upset that HP gave me the such a card its crappy that it only lasted 1 1/2 years before give me questions, just long enough to ensure that the warranty expires...

• HP Envy T Notebook PC: Intel HP x 64 graphics card "stopped".

  I have a HP Envy TS15 Notebook PC with Intel HD Graphics graphics card 4000 and have had problems of graphics, since I bought it - applications such as Netflix and Hulu and virtually no games that it either - is carried out on it, all reports drivers graphic must be updated. Finally, it occurred to me to check the properties of the device for the driver, and he says "Windows has stopped this device because it has reported problems. (Code 43) »

  I suspect that is why graphics are so flaky. How can I get a fix for this card?

  Hello @amwilson ,

  Welcome to the HP Forums!

  I understand that the graphics card is an error Code 43 Device Manager. I'll do my best to help you! In general, this error indicates that certain functions of the device doesn't have, which means it could be a hardware problem.

  To resolve this problem, follow all the steps in this document to Microsoft: Code 43: Windows has stopped this device because it has reported problems

  If these steps do not work, I would contact HP support by phone using equipment. You can use this Web site for information about how to contact HP properly, based on your region: Contact HP worldwide

  Please let me know if you have any questions or concerns. Thank you for bringing This problem on the HP Forums. Have a great day!

  Mario

• HP Envy 17 Notebook PC TS left hinge problem

  Left hinge on my HP Envy TS 17 Notebook PC pushes the lower lid of my laptop open whenever I open and close my laptop. My desire is quite recent and it is still under the one year warranty.

  Hello

  Yes.  MY problem is solved.  Company and I got the replacement unit successfully.

  Note: If you have a lot of software installed, especially of VMs on your current laptop, so my personal advice would be to get the repaired unit, I came across the problem to reactivate the license think little software, I do several facilities and refuse activation.   However after talking to the licensing issue has been resolved, but it consumes a lot of time.

  However, if the activation of the license is not a problem for you then unit replacement is better.

  Concerning

  PS. but in the new laptop also, I always get a little tic noice when I open and close the laptop from the left hinge.   That is why I it opens very slowly.  I have just pray and hope that it does not break.  because I get 2nd replacement.

  --------------------------------------------------------------------------------------------------------------------

  Hi JigneshDesai,

  mjhuang (honor student) released a new response Notebook Hardware on 27/09/2014 23:47

  Subject: Re: HP Envy 17 Notebook PC TS left hinge problem

  This answer solve your message or question?

  If so, then share the good news! Inform others that this response was helpful in accepting this solution.
  You can also show your appreciation by giving congratulations.

  We appreciate your comments. It's what keeps our community a useful and dynamic place for our members.

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• HP Envy 17 Notebook PC TS: Can't update the video driver

  HP Envy 17 Notebook PC TS

  F9M13UA #ABA

  64 bit

  I upgraded to win 10. Now when I try to open CC Adobe Illustrator I get this message: "one or more cards software drivers are not updated. To use the GPU Performance, upgrade the software drivers to the latest version and then restart illustrator".

  I ran the program from the HP driver from the HP site search and I get this: "HP has encountered an error when trying to analyze your product. " Please verify that your product is turned on and connected, and then try again in a few minutes. Or display all drivers available for your product below. »

  I found a driver in the list below this message

  High definition (HD) of Intel Graphics Driver 10.18.15.4248 place 169.2 MB 25 January 2016

  I tried to install it and got a different error message saying "the pilot is not validated for this computer. You can get the correct driver from the manufacturer of the computer. »

  I'm not a computer genius. All I want is for Illustrator work. How can I get the driver I need?

  archivedmemorie

  Based on your response, I did a new search for the drivers of your PC, based this time on the product number that you provided, instead of the template information in your thread title and found very different results!

  Here is the link for the drivers and software page: http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-17-j100-Notebook-PC-series/5425742/model/7415743

  The Intel driver you mentioned matches on the page - so I have no idea why you get this error message.

  Have you tried to download and install the Nvidia driver?

  Given that your PC is so recent, I suggest you contact the HP customer directly and have them put you in contact HP Technical Support.  If all goes well, they can solve the driver problem, you meet with.

  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

  Good luck

• Satellite A660-1DW - screen graphic problem becomes faints

  Hi guys, this is the first time m write on any shape... !!

  Basically, I bought toshiba A660-1DW from argos 4 months after using it for 4 months VGA (display graphic problem becomes faints and a little colored lines appear on the screen)

  .. as I had the warranty for the laptop, I went to argos, told them the problem rather than send it back for repair they just have me service number customer toshiba...

  returned home rang Toshiba, they gave me a few REF a bit and asked me of the drop to the argos... the next day went to argos they accepted and send it to toshiba for repair... after 3 weeks they have me called yesterday picked up the phone after using the laptop for 5 minutes, same problem was there...

  then I took it back to argos they still accepted and send it for repair, but they also said if the problem 3rd time I'll have to take the same branch of argos from where I bought the laptop... .fondamentalement I bought in HOUNSLOW and I live in slough.

  the conclusion that I am crazy about her, here it is... TOSHIBA AND ARGOS these people got the WORST service you will ever find anywhere on the other hand,

  THESE PEOPLE ARE MUCH MORE BETTER THEN TOSHIBA because IF THE CUSTOMER IS NOT happy with the product they will replace or Exchange streight away...!

  Hello

  I had a problem with my laptop and the ASP has replaced everything for free because the guarantee was valid.
  The guys are really helpful and friendly, so I did a very good experience with the Toshiba service and notebooks of other manufacturers can also be defective

  Of course, there might be some difference between the different cases, but I can't say that the service is not ok

• Envy dv4t Notebook: SmartPlacement on hard drive?

  Hello people,

  My younger son helps people bring their computers from the dead and lonely people gave envy dv4t Notebook in question here having decided to upgrade to a newer version. He has in turn gave it to me.

  I preferred App Defrag and after install and opening it, I see that the harddrve is not configured for SmartPlacement. Which is, of course, a major requirement for this application to function properly.

  I open the BIOS (which has a date of 2013 of origin) and see Nothing on SmartPlacement anywhere.

  Am I right in thinking, I might as well uninstall my Defrag app and just use the good old Windows Defrag?

  Thanks in advance... Mark

  God bless... Mark

  Hello new SDF15,

  Do you already have an application with a unique built-in function/feature the feature simply NEED becomes (for you) is just a function which all THE systems have?

  Well, even before receiving response from Raxco my dilemma and after watching again the problem, the answer has jumped off the screen of the laptop. 1, the hard drive is (logically) configured with the D:\Recovery of patitioned in car first on the disk. Then, of course, SmartPlacement, which is first reading the first partition is said that there is a problem here.

  The real C:\ drive shows SmartPlacement works very well!

  Once again, thank you for your patience... Mark

• HP ENVY 17 Notebook PC: HP recovery discs - are these bootable?

  If I order the recovery disks HP ENVY 17 Notebook PC (by specific product number), would I be able to recover and reinstall Windows 8 Pro in a newly formatted and repartitioned C drive and be able to activate my Windows?

  Thank you

  Rico

  When you request support, please provide the model name and product number complete (p/n) of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.

  The information requested above are on the bottom of your computer, inside the battery compartment or on the BIOS boot screen. Please see How can I find my model number or product number? for help more to find this information. DO NOT include your serial number. Please enter the product/model information consumer HP Online Support page and post it here for our review.

  

  The support of HP recovery that order you from HP is bootable and will return your computer to a factory State. If the media is going to install Windows 8 Pro is based on the exact specification of your computer.

  If you have any other questions, feel free to ask.

  Please click the 'Thumbs Up' white LAURELS to show your appreciation

• Hard drive error (HP ENVY 17 Notebook PC, PN: A9P79UA #ABA)

  at startup, I get the Message disk error hard and please run the hard drive test in the System Diagnostics

  Hard drive 1 (3F1)

  F2 System Diagnostics

  For more information, please visit: www.hp.com \go\techcenter\startup

  I ran boot test, 100% of the system memory is ok, but it took a lot of time

  I ran disk hard test then I get this message

  "Main hard drive Self Test

  Quick test

  Red, I get (HDD 1 fault)

  Hard drive Self Test

  Full test

  Red, I get (HDD 1 fault)

  INTELLIGENT testing of output control

  "color yellow, I get (SMART hard drive SPENT).

  Please how can I solve this urgent problem. Moreover, how much disk hard comes with the hp envy 17 notebook pc?

  HP ENVY 17 Notebook PC, PN: A9P79UA #ABA {deleted private information}

  Here are the specifications of your laptop of HP ENVY 17-3077NR. You receive the error code indicates that your computer's hard drive has failed or is about to fail. To resolve this issue, you must replace the hard drive with a new one that is similar to the original hard drive. It is clear this form, this model uses a single 750GB 2.5 "SATA hard drive.

  Once you replace the hard drive, you will need to use your HP recovery disc set staff to return the computer to a factory State. If you don't create these disks, you may order from HP or third-party provider ComputerSurgeons.com. If the figure 25 Windows product key on your computer is still readable, you can download Windows and install it using the product key on your computer.

  Please click the White Star of KUDOS to show your appreciation

• HP ENVY 17 Notebook PC: Stop the operations of wi - fi

  Hello

  my laptop is no longer able to recognise the wireless function. Only the Ethernet card works now.

  It has worked perfectly for over a year, and then turn on the black screen with HP logo has been exposed continuously for several minutes (for example ten) without running animation. I had no chance outside of commissioning and turn it back on. Upon restart, the wireless function has been lost.

  I checked the diagnosis of the BIOS on reboot, but the wireless test does not start because there is no adapter.

  Is there someone who can answer me this correction?

  Thank you very much

  HI @Alexiei,

  Welcome to the HP Forum!

  This is a great site to find information, tips and suggestions. Because you have the most rewarding experience please consult the HP Guide's Forums:first time here? Learn how to publish and more

  What is your specific model of Envy 17 notebook?

  Computers how can laptops HP - I find my model number, the serial number or product number?

  I understand that your wireless network has stopped working and you are unable to perform a test of material on this subject that the BIOS does not recognize.  If the guarantee is not a problem, you can try reseating the wireless module.  If after reinstalling the wireless card, it is still not recognized, I assume that the card has failed.  Here is a link to HP ENVY 17 Maintenance and Service Guide. Please note Chapter 4, page 48, module WLAN for removal and replacement procedures and reference numbers.  If you need to get a replacement here is a link to the: HP parts store.  You can also try a search on the web with the part number to locate a.

  Please let me know the results.

  If this post helps you solve the problem, please pay to the front by clicking on "accept as Solution", to the right of the "'Thumbs Up ' icon."  You can click on thumbs to the top of the icon to see the gratitude!

• HP ENVY dv6 Notebook PC replacement fan part number of

  I need to know what part to buy to replace the fan. I get hp fan 90 b error message that says that my fan is not working properly. A month ago, it started making loud noises. It still works, but I want a replacement nearby is not installed until the thing decided to die for good.

  HP ENVY dv6 Notebook PC

  Series No.: [edited by Moderator serial number]
  Product #: B6C70AV

  Thank you!

  Hello:

  Because your model is a CTO model it does not give material specifications.

  You need one of the two fan-heatsink for Intel based motherboards, found in Chapter 3 on page 29 of the owner's manual.

  http://h10032.www1.HP.com/CTG/manual/c03591281.PDF

  However, it is very easy to understand than you need...

  If your laptop computer is the AMD / switchable graphics of Intel you need of this fan/heater:

  For use only on the computer models equipped with an Intel processor and a graphics subsystem with discrete memory

  HP Part # 682061-001

  If your laptop has Intel HD graphics card, you need the fan/radiator:

  To be used on the computer models equipped with an Intel processor and a graphics subsystem with UMA memory

  HP Part # 682060-001

• HP Envy 15 notebook PC: no Ethernet LAN

  PROBLEM: NO Ethernet connection to the local network

  PROBLEM: Cannot access LAN or INTERNET with the ethernet cable. Access Wi - Fi works very well. Nothing wrong with the ethernet cable or a router because my other laptop works fine at speeds up to 100 Mbps. The first screenshot shows the properties of the laptop. The second shows that there is no connection to the network local ethernet. The third shows the network adapters on this computer.

  QUESTIONS: How do fix us this?

  The screenshots show that there is no ethernet card installed? If so, HP forgot to install?

  COMPUTER: HP Envy 15 Notebook PC, product # E1PO5AV, SN [personal information]

  How can I send you screenshots, they paste

  Yes.  I'm so glad this worked.

  Thanks for reporting the success!

• Envy 17-1050ef graphical artifacts

  Hey,.

  I have a 17-1050ef Envy and get graphic objects on the screen.

  I reinstalled Windows, tried the latest official ATI drivers and also the drivers provided on the HP site.

  Some pictures of what I see.

  

  

  Don't you think it's a hardware or software defect? Any ideas?

  The laptop is still under warranty - just! So I want to make sure if it is a hardware failure that I act fast...

  Thanks in advance for any help!

  James

  Turboturb wrote:

  I am connected to an external monitor, and artifacts were on it.

  Does this mean that I have a problem with the graphics card in my laptop?

  Hello

  Probably this defective is on your videocard (hardware or software/driver). My suggestion is completely uninstall the driver and then restart the machine. Reinstall the driver if necessary. If the problem has not disappeared that it is hardware problem.

  Good luck

• SSD for HP ENVY dv7 Notebook PC

  Product name: HP ENVY dv7 Notebook PC

  Product number: D1A32UA #ABL

  64-bit Windows 8

  I would replace the C drive with an SSD (size 256G). Recommendations on disc compatible or recommended? Thank you.

  Jake1700 wrote:

  Thank you very much for the reply. Problems of compatibility with resection I expect the drive size (in GB)? Thank you.

  I don't think so. The only problem, what could happen is that the recovery disks don't work because the original hard drive was too big. However, this is not a problem. You can perform a new installation using the original version of Windows and the product key from the sticker on the laptop. In this case do not activate it online but wait for an activation message (activate by phone) who wakes up early after the new installation.

• HP ENVY dv6 Notebook PC - DELETED the RECOVERY PARTION

  Hello

  • I have a HP ENVY dv6 Notebook PC with a product number of C4V06EA #ABU
  • It came with windows 8 is installed

  I've upgraded to 8.1 windows however after several months I decided the format my laptop to an earlier version of windows which has windows 7.

  When you install windows 7 I formatted my hard drive and the recovery partition and merged the two drives to make a.

  SOMETHING I WOULDN'T RECOMMEND ANYONE TO DO IF THIS READING FOR ADVICE!

  So with windows 7 installed on my laptop, I had several problems with drivers and so on.

  I would like to return to the settings of factory/how I got it on the shop however I never had any backup DVD and now have more HP support or HP recovery installed on my laptop. And considering that I deleted the recovery partition I don't know what my options are.

  I tried;

  My partner also has a HP laptop - I tried to create the recovery disks to recover within the HP program but trying on my laptop he advises me that this isn't for my laptop.

  I tried to download the drivers for windows 7 via HP supports however the drivers for my laptop are only for windows8 or 8.1

  -----------------------------

  Question time!

  Can I get a copy of the recovery disks without having to pay?

  Even if I did, because I deleted the partion will recover this work?

  Can HP give me my key for windows 8 installed on my laptop?

  -----------------------------

  This is a great laptop and I can't use it even it is a little over 1 year also!  I contacted HP support by phone and I can not even any medium without having to pay a ridiculous tax, something I can't afford a student.

  I would be very grateful for all the advice and help on what my options are here!

  Concerning

  Hello:

  You would have to pay the recovery disks command for your model from the link below.  What about 37.

  http://www.best2serve.com/page/rcd_additional_info/?product_id=185448&category_id=5&quantity=1&hardware_product_id=168492&txt_search=C4V06EA&product_type_id=4

  You can read the post of Hüffer at link below if you want to try to make an ordinary W8 installation DVD.

  http://h30434.www3.HP.com/T5/notebook-hardware/need-product-key/m-p/2592907#M96681

  From all the PCs that come with the W8/8.1 the product key is encrypted in the BIOS.  You can learn more about that under...

  http://www.CNET.com/news/Windows-8-moves-to-BIOS-based-product-keys/#!

  The only way you will get back the recovery partition is to buy recovery disks.