HP ENVY Notebook PC m6: HP Envy does not charge while the laptop is turned on.

Hello

Well, I'm having some trouble loading with my HP ENVY. My laptop does not load as I'm with her. It will charge, but it does charge when the laptop is closed and sometimes if it has locked and disabled.  I don't know if it would be the battery or the power supply? Maybe something internally?

Key points

* Battery charge does that when the lid is closed (sleep mode). **

* If I close the lid and plug in the charger, the light indicates orange and the battery will deliver to load almost exhaustive *.

* If I open the lid before the orange light changing to white, battery icon always says: _ % available (plugged in, does not support). **

* I tried to waste the battery. I removed the battery and the AC adapter is plugged in. I tried to turn on the laptop or don't put in place *.

I don't have to replace anything yet. I was hoping to find out if anyone has had this happen to them before.

Thank you

Maggie

Hi there @mdeely,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that you have a problem with the battery not charging. I'll be happy to help you.

Please report the number of complete product from your computer. Check out the following, if you need assistance with this information.
How can I find my model number or product number?

When I enter the product number, I'll get the documents to your computer.

Tags: Notebooks

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