HP ENVY Notebook PC on Windows 8.1 m6 no sound

My desire to 8.1 Windows m6 does not play sound on the speakers either internal or external.

I tried the following hotfixes with the following results:

(1) run Troubleshooter - audio services does not. Cannot start error endpoint of the States is duplicate

(2) drivers update - no fix (IDT High Definition Audio CODEC - 6.10.6433.0)

(3) change of system sounds - does not play the test tone

(4) device Manager - shows the system is running

(5) restaurant - no hotfix

It seems that #1 is the issue. Can you tell me how to fix it?

See you soon

Hello

The only suggestion I have right now would be to try again the following dism option.

Right-click the icon in the Start Menu, select (Admin) command prompt and click 'Yes' to the uac prompt.

Highlight the command below, select copy, paste them into the command prompt and press ENTER.

DISM / Online/Cleanup-Image /RestoreHealth

If it is not running or it works but is not correct the problem, I fear, that you are probably with the option "Refresh" or "Reinstall".

Kind regards

DP - K

Tags: Notebooks

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