HP ENVY Notebook PC m6: biometric device problem

After I've updated for Windows 10, if I leave my active biometric device, my mouse pointer/cursor continuous flickering as if to show the system is busy.

I'm on the latest version of the driver for my hardware. Now, I am unable to use my fingerprint as my password.

The only way I knew to prevent this was to turn off my biometric from the Device Manager.

So I'm more able to make use of my material, even if its there on my laptop.

Please help me.

HP Simple pass seems to work, but the problem is that whenever the biometrics is selected, the mouse pointer continues to flicker.

Hi @Ashkal052,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your m6 HP ENVY Notebook and questions with the Simplepass works not properly. I suggest you uninstall fingerprint driver or reinstall the version updated driver and HP SimplePass ultimate installed and reinstalled the latest version for Windows. Here is a download for the reader of fingerprints for Windows 10. This download sp71729.exe should work for you.

Please let me know how it goes.

Thank you.

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