HP ENVY Notebook PC m6: biometric device problem

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• HP Envy 17 Notebook PC TS left hinge problem

  Left hinge on my HP Envy TS 17 Notebook PC pushes the lower lid of my laptop open whenever I open and close my laptop. My desire is quite recent and it is still under the one year warranty.

  Hello

  Yes.  MY problem is solved.  Company and I got the replacement unit successfully.

  Note: If you have a lot of software installed, especially of VMs on your current laptop, so my personal advice would be to get the repaired unit, I came across the problem to reactivate the license think little software, I do several facilities and refuse activation.   However after talking to the licensing issue has been resolved, but it consumes a lot of time.

  However, if the activation of the license is not a problem for you then unit replacement is better.

  Concerning

  PS. but in the new laptop also, I always get a little tic noice when I open and close the laptop from the left hinge.   That is why I it opens very slowly.  I have just pray and hope that it does not break.  because I get 2nd replacement.

  --------------------------------------------------------------------------------------------------------------------

  Hi JigneshDesai,

  mjhuang (honor student) released a new response Notebook Hardware on 27/09/2014 23:47

  Subject: Re: HP Envy 17 Notebook PC TS left hinge problem

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  You can also show your appreciation by giving congratulations.

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• Lost biometric device driver

  Hello

  I had this problem with my hp Pavilion dv6-6b54er entertainment notebook pc

  I received the new 8.1 windows 64-bit and I lost all my drivers I've restored most of them with the exception of the biometric device driver

  my habit on same bsi sensor or flash

  When you get to Device Manager it is rather unknown hit-and-run

  also, I can't biometrics devices does not appear in the control panel

  so, if you help me please, I appreciate your time

  Thank you!

  Ali Mzahem

  Hi ali_mzahem95,

  Welcome to the HP community! I hope you enjoy your experience here! I see that you are having problems with your biometric device. The reason why you couldn't find, is that there are no specific drivers for your model for Windows 8.1. I found the 8.1. version for your biometric device, the link is below. Install and let me know how it goes.

  Validity Fingerprint Sensor Windows 8.1.

  Thank you

• Update error 80070103 (HP ENVY Notebook pc m6)

  Hello

  I have problem with:

  "Advanced Micro Devices, Inc. - WDDM1.2 graphics card - AMD Radeon HD 7670 M"

  ERROR MESSAGE UPDATE FAILED

  Product name: HP ENVY Notebook pc m6

  Product number: E1A51EA #ABU

  Total memory: 8.00 GB

  Name of the processor: AMD A8 - 5550M APU with graphics Radeon (TM) HD

  Windows: 8.1

  Thank you very much for the help!

  Hi Sebastian,.

  If you receive a "Windows Update error 80070103" during the installation of updates, you might be trying to install a driver is already installed, or a driver that is perhaps less compatible than you have already installed on your PC.

  You can view the following for more information Microsoft article.

  Windows Update, error 0 x 80070103

  http://Windows.Microsoft.com/en-GB/Windows-8/Windows-Update-error-0x80070103

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• DV6 - 6153cl drivers for biometric devices missing after system restore

  Hello

  I have a HP Pavilion dv6 - 6153cl Entertainment PC with Windows 7. I used the fingerprint reader, since I have my laptop. The scanner has stopped working.

  Background: two weeks ago, I downloaded the latest version of Norton 360 (Version 21.1.1.7), which caused my laptop to keep crashing every few hours. After much time consulting technical support, I did a system restore to a few days before the new version download then downloaded the version of Norton 360 and active. This solves the problem of crash.

  Problem: After restoring the system, my fingerprint reader no longer works. By control panel > all Control Panel items > biometric devices, "Windows do not have the biometric devices on this computer. You will need to attach your device or install device drivers. "Can someone tell me what are the correct drivers that I need and where to find them?

  Thanks for your help!

  Hello

  First of all, download and reinstall the driver Validity Sensor on the following link.

  http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55109.exe

  Once completed, restart the laptop.

  If it still not works, you may also need to reinstall HP SimplePass on the link below.

  http://ftp.HP.com/pub/SoftPaq/sp54501-55000/sp54680.exe

  Yet, when it has installed, restart the laptop.

  Kind regards

  DP - K

• No biometric device found

  Hi all, I have a problem with my fingerprints, simply collapsed sensor works the next day I uninstall norton, I'm not if this is the cause of the problem, but I saw something similar in another post, I tried to reinstall the drivers and nothing. I really need help with this question.

  Hope someone can help me.

  Thanks for reading! peaceee

  ingorlando1,

  • First of all, try this easy fix that can actually work:

  Laptops - forced Reset to solve Hardware and Software questions waterproof Non-removable battery

  Laptops - use Hard Reset to solve Hardware and Software issues - removable battery

  =====================================================================================

  • After the reset, if this does not work by itself, do try and uninstall the driver again, so it can reinstall at startup:

  Reinstall the current validity sensor driver:

  • Control Panel > display icon > device management > biometric devices > Validity Sensor >
  • Right click on the driver Validity Sensor and "Uninstall" (do not remove IT)
  • Restart / reboot the computer and log in
  • The driver will reinstall it connect you to

  ------------------------------------------------------------------------------

  If still no joy:

  What is your product number and your exact operating system, please?

  Locate the number of portable computer product

  ===========   OR    ================

  On your keyboard (use the integrated keyboard and no external / USB controlled device):

  • Press the FN and ESC keys at the same time

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  See a Post that is useful - or who teaches you something you didn't know?

  See something that makes you smile?

  Click on the star of congratulations!  It is a nice 'Thank You' for the author.

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• Impossible to safely remove external USB HDD - ejection of mass storage device problem

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  I have a 250 toshiba external hard drive. "When I go safely remove device and click on stop, guests me that ' ejection of mass storage device problem and try later.

  Is there a reason for this? As I have heard it is dangerous to pull the cord without stopping it first.

  This happens usually when something is always access to the USB - HDD.
  Yes, it s dangerous to pull on the cable, because you can lose some data and the file system may be damaged. But if you have a situation where you need the drive to take with you and want to just get out the cable to the USB port there is a little trick to disconnect the security apparatus:

  Do right click on 'My Computer'-> click on Hardware-> click "devicemanager"-> go into "diskdrives"-> then you need to click on the drive that is your USB - HDD-> with the right button and then click on 'Properties'-> in the menu properties of this drive, you must go on "policies" and click on "optimize for quick removal"-> and then click OK and exit this menu and all-> perform a reboot-> closing information fact. :)

  After that, it s safe for remove you your drive even if it s not ejected. :)

  Welcome them

• Biometric device works not

  Hello... I have HP ProBook 4540 s and I can not find the biometric devices on my laptop... .so can someone help me

  Me and steup time of many other validity sensors

• HP ENVY notebook - m7-n101dx: graphics card in replacement for laptop HP ENVY - m7-n101dx

  I have a

  HP ENVY notebook - m7-n101dx

  my graphics card appears to not follow very well on demanding games and I wouldn't mind buying a new card.

  I'm relatively unknowledgable on the compatabilities of these cards and how they work, but I want to know if its possible to replace the card for a more powerful version.

  Hello

  Unfortunately, you can not. Except for the preinstalled class and some gaming machines, we cannot upgrade graphics card on a normal laptop.

  Kind regards.

• EliteBook 840 G1: Validity Sensor fingerprint reader is not listed in biometric devices

  I received an Elitebook 840 G1, tried to turn on the fingerprint reader, but it was not acknowledged.
  Control Panel/biometrics devices, there is no device, although the "Validity Sensor" Device Manager is listed, the pilot seems too. I installed HP ProtectTools Security Manager, where I can find the footprints of the option, but to logon Windows is always Username/Password the only option to log on the system.
  Check the BIOS, fingerprint logon is enabled. Tried to uninstall Validity Sensor and then reinstall it, didn't work.

  OS: Win7 (x 64)

  

  Thank you in advance!

  See you soon,.

  Thomas

  In the meantime, I found the solution:

  I've updated HP Client (sp63509) Security Manager, opened the program, registered my fingerprints and checked 'Windows logon security' at home/Advanced Settings / Security Features.

  It finally works, I can not connect with my fingerprints.
  (Again, under control panel / biometric devices there is no item listed)

  See you soon,.

  Thomas

• HP ENVY Notebook PC m4: m4 WANT - what kind of RAM should I get an upgrade?

  Hi all

  I would like to move from 4 GB to 8 GB (16 GB) DDR3 RAM (1 x 8 or 2 x 8) - so far, I was recommended to brands such as Corsair, Kingston and Samsung, but I'm not sure of the exact specification of what I need for my laptop

  Maintenance and Service PDF for the m4 WANT contains the following information:

  (2, PC3-12800, 1666 MHz, DDR3) memory modules 8 GB, 4 GB, 2 GB

  Given that info, I'd be sure to go to the next product?

  http://www.Amazon.co.UK/Corsair-CMSX16GX3M2A1600C10-vengeance-enthusiast-notebook/DP/B0076W9Q5A/REF=...

  Thank you

  Joe

  The modules of memory on the web page from this seller are guaranteed compatible with your laptop.

  http://www.geheugen.nl/Kingston/80468/HP-Compaq-envy-notebook-M4-1015dx.html

  The memory module that you asked in your subject PM is not a compatible memory module.

• Dear Sir I have toshiba l300 notebook now, I had some problems at the start that a time window is error and posted massage window stopped work go on line chek problem and restart when I restart then run ok that's my question ok

  Dear Sir I have toshiba l300 notebook now, I had some problems at the start that a time window is error and posted massage window stopped work go on line chek problem and restart when I restart then run ok that's my question ok

  Hello

  display the appropriate error message.

  the error codes?

  Try the clean boot procedure to find the application or program causing the problem.

  http://support.Microsoft.com/kb/929135

  all the best!

  Addison

• Peripheral Audio USB-Mulit-channel has a driver problem and PnP device problem.

  I try to use the blue ice pre - amp for recording. Under channel-Mulit-USB Audio Device, device status, it displays "this device cannot start. (Code 10) "once I start the troubleshooting process it shows that even after reinstalling the driver it still does not work and that there is a problem with the device PnP I already tried to uninstall the driver and restart my laptop to let windows try again but nothing works.  Please help D:! Thank you all very much! :]
  -Kyle

  Hello

  1. is this problem limited with a specific USB device?

  2. it worked before?

  3. using this unit for the first time on this computer?

  4. the other USB devices work properly?

  Method 1: Run the troubleshooter and see if it helps.

  Open the hardware and devices Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  Method 2:

  The Code 10 error applies mainly to the problems of hardware driver and devices or compatibility problems between the drivers of equipment and additional software that is installed in Windows. Therefore, we recommend that solve you these problems with emphasis on device drivers, configuration of device problems and hardware compatibility issues. You may need to update the chipset drivers and the USB controller

  Follow the given article below for more information.

  Description of errors related to the 10 Code that generates the Device Manager in Windows on computers

  http://support.Microsoft.com/kb/943104

  In addition, update the driver from the manufacturer's Web site and see if it helps.

  Method 3: Uninstall and reinstall the USB drivers and check if the problem persists

  1 disconnect all USB devices except the USB keyboard and mouse.

  2. click on start and type device manager in the start search box and press ENTER.
  3. Select the Device Manager and a pop-up window will Device Manager.
  4. click the + on controllers USB Bus to develop it.
  5. right click on all controllers USB and USB Root Hub that is listed, and select uninstall.
  6. restart the computer.
  7. plug in the appliance and check if it works.
   
   
   
   
  I hope this helps.

• Where to get the authentec fingerprint drivers for various computers laptops hp that supports the functionality of the biometric device in windows 7?

  Hello

  We build a Windows 7 SOE for a large company that takes care of many models of computers laptops hp. Each of these laptops comes with a fingerprint reader, and we would like to use the built in support of fingerprint (biometric devices) reader that is running windows 7. The models that we support are as follows:

  • HP 6910P
  • HP 6930p
  • HP 8510w
  • HP 8530w

  We tried using the drivers of fingerprint Authentec (aes2501a) on the hp website, but after the installation, the biometric device option is not in windows 7. We contacted HP about this and they said that we must use the driver coming from windows update before this option appears. After installing the driver from windows update, the option of the biometric device seemed that hp said. Therefore, because of the way that our SOE is built, we demand that the executable that is identical to that on windows update. Anyone know where we can find packages both x 64 and x 86 for this device driver, which are the same as those found when you go to update windows on these machines running windows 7? Let me know if you need any clarification.

  Thank you

  Hi Mustapha ETS.

  Step 1: Locate the stand-alone file by inserting the device model number
  a. visit http://catalog.update.microsoft.com/v7/site/Home.aspx
  in the search box, enter the model number of the perimeter search of the driver.
  c. download the right driver for your windows and install it successfully on all computers.

  Note: If there is no available stand-alone file, I'm afraid you'll have to visit update of Windows on all computers and the installation of the update done or contact the device manufacturer to obtain the driver.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• External device problem - "YOU NEED of PERMISSION to PERFORM THIS ADMINISTRATIVE TASK" & after I click 'YES' it says "DESTINATION FOLDER ACCESS IS DENIED."

  Original title: external device problem

  Whenever I connect any external devices like pen drive & sdcard, I can't write anything in them, that they are not protected in writing! But I can copy things from them, but I can not cut & paste anything on their part in my system. I can only copy & paste. Whenever I try to write anything he says 'YOU NEED of PERMISSION to PERFORM THIS ADMINISTRATIVE TASK' & after I click 'YES' it says "DESTINATION FOLDER ACCESS IS DENIED." When I tried to format these devices, he says "YOU do not HAVE ENOUGH PERMISSION to PERFORM THIS OPERATION".

  Please help me!

  Sriram salvation,

  Have you tried the suggestions in the previous answer?

  I suggest you to disable the antivirus application and check the status of the issue. Refer to the following steps:

  a: you should see an icon for your Antivirus program in the taskbar notification area. It is usually at the bottom right of your desktop.

  b. click the third-party security software, you will see a pop up.

  (c) in this pop and select the option to disable, click on it.

  d. now third-party security software will be disabled.

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Please let us know if you need assistance.