HP Envy Phoenix h9-1330: No. IDT pilot = no sound in Windows 10

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• HP ENVY 17-j102tx Leap Motion: IDT pilot Windows 10

  Hello! I've recently updated my OS to Windows 10 using the free Microsoft upgrade Service. Before doing so, I cleaned my PC of unnecessary and accidentally uninstalled software IDT HD Audio Driver, who also deleted the Beats Audio Interface. I then went to the HP site (after update my OS) and scanned my products and found that I had this software and Intel MEI Software missing. I then tried to download these software. When I tried to do it it says that Windows 10 USERS ONLY had 1 SOFTWARE AVAILABLE for DOWNLOAD! This software is the Realtek card reader driver. Does this mean that I won't be able to get the driver? Help, please!

  Maya556z, welcome to the forum.

  You should try the driver for Win 8.1 to see if it works.  As you have noted, the driver for the Audio is not available to win 10.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• HP ENVY Phoenix 810-330qe intermittent IDT no speaker no headset no sound

  All new machine.  Audio resigned after 12 hours.  If after installation, sometimes it arranges auto.  The speakers/Hheadphones in the Audio window shows the device as not plugged In, which is incorrect.  The specified default device is output digital (S/PDIF), but using the optical output port. No amount of updated software or the restore has permanently fix the issue.  Reoot and get lucky is not a good solution.  I think it's a hardware problem and need to return the machine.

  HP Tech support recalled.  Had run me diagnostics to start.  During switching on, press the ESC key until the Start Menu displays. With no BONE in the mixture, the component Test option will send a test cycle to each audio device.  In this case, with a record of speaker in one shot at a time, test each audio port.  No sound has never been detected during this test (4 ports).  A problem with the hardware out of the box found technical support. Audio ports are a stand-alone module that is riveted to the hull, so almost no repairable on site. Has got to send it back. Not a fix for the problem of equipment, but a resolution on the issue.

  Steps to reproduce the prolbem:

  Connect the speaker plug. Start the PC. No sound.

  Steps to fix the problem:

  Remove all caps, speakers, headphones, etc. Start the PC. Connect an audio device, sound works, until the release of the sleep cycle.

  Suggest running diagnostics to boot and test all components without the additional OS uncertainty flakey.

  These new green machines is not audio to a port if a card is not detected. It would save more than 1 million machines milliwatts per machine, but mulipliied and you get the picture.

• HP Envy Phoenix 810-130QE Causes of Hyper-V hangs at startup

  I'm having a problem with the help of Hyper-V on my new computer and after that try almost everything has suggested two on these forums and on a myriad of web search I'v could not solve the problem, so I hope someone might be able to help out me.

  I found the setting in the BIOS to enable hardware virtualization and walks.  After that, the system would start fine.

  I then went to programs and features (WIN - X), then "Featurs Turn Windows turn on or off" and permits to Hyper-V and all it's subcomponents as seen in the following screenshot...

  

  That's where I ran questions.  After the reboot, the computer hangs at the HP logo with the loading circle spinning and will spend.  I even went so far as to turn all night without success.

  Everything I bought this computer is because I need to work with the development of Windows Phone and run emulators requiring Hyper-v and this feature was not available on my Core2 Duo aging system.

  I tried using other versions of the Bluetooth driver that was mentioned in the forums without success.

  I tried to disable Secure Boot, again mentioned in these forums with no luck.

  I am out of options and I am desperate to get this problem resolved.

  For now I have disabled hardware virtualization in the BIOS that allows me to start, but of course the features of Hyper-V that were installed earlier didn't work so I'm no better off than when I started.  Any attempt to reactivate the hardware virtualization in the BIOS leaves me hanging at the start of the HP logo screen.

  Any help would be greatly appreciated.

  I was finally able to get Hyper-V works fine on my HP ENVY Phoenix 810-103QE by installing a new copy of Windows 8.1, the upgrade to Pro and then reinstall all the drivers except the Bluetooth drivers.  The installation was not the restore partition but was using a retail DVD Pro Windows 8.1.

  Any attempt whatsoever to install the Bluetooth drivers that either before I had Hyper-V running or after have resulted in a failure.  In the case of installing them before you have a Hyper-V running it will expose the shot to the startup problem.  In the case to install after having Hyper-v running would cause an accident immideate and dump during installation.

  It seems to me that we have to wait until Microsoft, HP, or Bluetooth chip provider (in my case it is Ralink - now MediaTek) release updated drivers, firmware or software battery Bluetooth for solve the problem entirely.  Because I don't care about Bluetooth on my desktop PC is not that big of a deal for me, but it may be a deal breaker for others.

  If anyone is interested, I can provide more details about the installation process or answer any questions you may have about how I went to do it.

• HP Envy Phoenix 810-130qe: Beats Audio Control Panel is missing after upgrade to Windows 10 anniversary

  OK I need help with my HP Envy Phoenix 810-130qe desktop computer. My pc came with Windows Pro 8.1 and it had an audio panel where you can set the audio beats. When Windows 10 came out I've upgraded to Pro 10 Windows and my control panel audio beats was still on my pc and worked very well. Then, when Windows 10 anniversary came out August 2 my pc automatically updated for the anniversary edition. Everything was normal, but my control panel audio beats had disappeared and I was able to find it anywhere. Do anyone knows how I can get it back or if there is no driver I can download to get it.

  Hello:

  If the W8.1 driver does not work, this W10 IDT audio driver should restore function Audio Beats.

  This package provides the Tempo IDT High Definition Audio Driver for assumption of office models that are running a supported operating system.

  File name: sp71717.exe

• Phoenix 810 ENVY: ENVY Phoenix 810 with AMD Radeon R9 270 problem

  System:

  HP ENVY Phoenix PC 810

  Model 810-250se

  10 64-bit Windows

  Video:

  AMD Radeon R9 270

  My PC had a screen black/reboot during the ten days about problem. My son, who plays games on it, believes that the video card above is at the origin of the problem. There was a recent series of Windows included 10 updates a driver for this hardware, but after several attempts (including RESETS of Windows with a picture CD 10) installation via the update or directly from March 28 AMD download, the furthest I get is a black screen after trying to install the driver software. I did it with Windows Defender disabled. I tried Mode safe mode with and without networking, but the Crimson AMD software will not run here. I used the utility from dismantling of AMD as well.

  The problem earlier, before I start all the diagnostics, was a reboot loop.

  Having said all that, at a time given, I ran the HP BIOS utility that scans everything for chess... guess what, video memory FAILED:

  ID 0LM8HS-00082V-QFFV7F-Q2WM03 failure

  Is this an indication that the card is toast, or that the pilot and the chipset is just missing/messed up?

  Another symptom is a weird game of vertical strips on some graphic characteristics.

  So I guess my question is, where I go from here to get the PC up?

  Thank you

  Phil

  Hi @Tutescrew,

  Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, HP experts and other support staff. I understand that you have a problem with the video memory FAILURE. I'll be happy to help you.

  It is a hardware issue, please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

• ENVY Phoenix Desktop - 850-065: Add the port ethernet on the desktop

  I want to add a second ethernet port on the desktop... any recommendations, the Gathas, the various factors to consider... I seem to have three ports of extension on the PCI bus... one of them would be the target (or what)... any recommendations on ethernet brand and model to consider...

  Any wisdom on the subject will be sincerely appreciated...

  Hello

  There are many models/products of ENVY Phoenix Desktop - 850-065 series. In any case, according to your description you can use a normal PCIe 1Gig card. There are a lot of cards around, 1 port, 2 ports or more. Please make sure that there are drivers CD or at least it shows you where to find driver (from the site of the manufacturer).

  Kind regards.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP ENVY Phoenix 860-078na: adding a second graphics card for HP ENVY Phoenix 860-078na

  I think to buy a HP ENVY Phoenix 860-078na and I was wondering if it is able to take a second graphics card and can accommodate a Corsair H60 liquid CPU Cooler. Thank you

  Felix, welcome to the forum.

  There is only one PCI Express x 16 (Genesis 3) slot for a video card.  With respect to liquid cooling, medium size case do not have a lot of space.  I have a Phoenix 860-170VR with an R9-390 X video card and it is extremely tight.  However, having said that, I think you wouldl be pleasantly surprised by the way the computer will be with existing components.  I can play COD series on the best settings.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP ENVY PHOENIX CTO 810-135QE - 600 watts power supply Question

  In the near future, I would like to upgrade the video card in my desktop HP ENVY PHOENIX CTO 135QE-810 GT 640 default to something a little more powerful and I was wondering if there is any details about the default 600 watts power that will help me in my decision to the next video card.

  I know that some video cards require a number of amps on the 12 volt rail and all the information that I have found previously on the power of 600 watts power supply in the computer is not in that kind of detail.

  What I read, the power is a Petrus 600W e-star 5.0 Bronze, HP Part number 633186-002.

  Any additional details and details on this power to help me determine the next video card would be useful.

  On a side note the video card, I'm currently doing is one of the next Nvidia GTX 750 TI models, thoughts and recommendations on this specific map?

  Thank you

  JCOOPER2

  Hello

  Your PC has UEFI bios, so most video cards should work.  Some video cards will work in UEFI mode and others in legacy mode, that your PC is able to run.

  When the manufacturer of the video card and/or AMD or NVIDIA specify a minimum power supply size then it is best to stick to this recommendation.  Not all power supplies are built to the same standards of quality.  In addition the internal components, temperature, charges unknown and time that the PC will be placed under the maximum load are taken into account at the recommendation of minimum power supply is indicated.

  I have not seen a power of 500 watts with 12v rating of 18A, but this does not mean that there is not. And if that's the case, then the total power rating is suspect. A video card that requires an external auxiliary power connector will also draw power from the PCI-E slot.

  Are there cases where the minimum size of the power supply is insufficient? Yes, those who might be extreme but someone can have connected to power different connectors either to avoid buying a new power supply or maybe around just the food manufacturer minimum power rating. Some may do it thinking 'I'm going on fox the Fox ". It can work, but maybe the questions later start occurred.  I prefer to get the job done right the first time. You don't need a power supply to perhaps of overload and short circuit then internally causing spikes to the components in the PC.

• HP Envy Phoenix 860-112nf: information for HP Envy Phoenix 860-112nf HW

  Hello

  I need detailed HW utilisateur5 my HP Envy Phoenix 860-112nf

  I need certain information such as:

  -What type of module of memory is necessary to upgrade to 16 GB?

  -Which USB ports are 2.0 or 3.0

  -are there an IDE port to plug the old hard drive from my PC failed?

  Very surprised that HP Envy Phoenix 860-112nf is delivered without documentation, not yet available on the site of HP...

  Hello

  1 RAM info:

  Memory upgrade information

  • Dual channel memory architecture

• can I install an SSD on an optical drive in a HP Envy Phoenix

  I just bought a custom HP ENVY Phoenix Desktop - 810-350se CTO with a Raid 5 (3 x 2 TB) configuration, but I noticed and did some research it seems that it's better to have an SSD installed for faster computer access data, of course, I want to use for the operating system installed on it.  So I have two questions?

  (1.) I can change the configuration so that I can add a SSD on an optical drive? (This will be the 4th disc). Since I already use 3 HARD drive on a Raid 5 configuration and there is no more space on the left, I guess I can only use an empty space of optical drive and install a SSD?

  2.) is there a limitation on the number of readers and HARD disk can be installed on the motherboard?

  My proposed solution is to keep the 3 HARD drive and install a 4th disk (SSD) on the optical drive and use it to the operating system (Windows 8.1).

  Recommendations or suggestions is appreciated.

  Thank you.

  3rd generation Intel Core i7-4960 X processor

  •4 TB 7200 RPM SATA 6 G RAID Hard Drive

  Hello

  Your PC is already using a bootloader of Windows 8 and if you load the SSD in UEFI mode, then you will add an another boot loader of Windows 8 for the menu eligible boot device.  This will lead to confusion.  I suggest that you avoid this situation by trying the following procedure:

  1. Don't forget to create the external HP recovery media
  2. Install the SSD on port 1 or 2
  3. Disable startup secure in the BIOS and set the legacy mode
  4. Start the Intel OPROM and rebuild the matrix RAID 5
  5. Boot into the BIOS and UEFI mode
  6. Start the external HP recovery media and load the SSD drive (SSD recommended size is 240 GB or more)
  7. Once you are currently running and then go to disk management and upward and format the matrix RAID like TPG

  The above procedure may or may not work, but that's what I would first try.

• HP envy phoenix 860-170vr: errors

  I just got this desktop, hp Envy Phoenix 860-170vr and I have any other problems. Dozens of error messages and I can not use more then 5 minutes and it stops any kernel or another error. I received many mistakes, including the failure of the core of the security check, kmode exception unhandled etc etc... I have also the screen flashes and the conputer all freezes contastly. Help?

  dawn101

  I read your post about the problems with your new HP PC and wanted to help.
  
  You should not have problems with a PC this new.
  
  While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck
  ========================================================================
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  ---------------------------------------------------------------
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  If my posts resolved your issue please click "accept as a Solution.
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• HP ENVY Phoenix 860-008na: HP ENVY Phoenix 860-008na

  Recently purchased the

  HP ENVY Phoenix 860-008na

  had a little look inside with the side panel removed.

  noticed its NOT cooled liquid

  his cooled by fan and radiator with heat pipes in copper,

  is this normal, anyone else noticed?

  Thanks guys,.

  system specifications are,

  Intel Core i7 6700 Skylake @3. 4 Ghz to 4 Ghz

  16 GB DDR4 RAM

  2 TB HDD & 128 GB SSD storage

  GTX980Ti 6 GB GDDR5 NVIDIA

  Windows 10

  Yes.

  It's normal.

  It is not advertised as being shipped with H2O cooling.

  http://store.HP.com/UKStore/merch/product.aspx?ID=N8X66EA & opt = Abu & salt = DTP

• No Audio - HP Envy Phoenix 810-145QE

  Not audio on the back or the upper connector, using the "Troubleshooting" of the message, it is that no device is connected. My headphone and line connection of the speakers work fine on my old HP computer. HDMI audio output does not work, but I really don't want to use this video out all the time. I tried to reinstall the driver, who was the same as this computer is less than a month. Why she even check to a device 'connected' to the audio output, that kind of thing is just a matter for additional problems.

  Hello BobinLA,

  I understand that you are having problems with audio in the upper rear connectors on your desktop HP ENVY Phoenix 810. In view of the new way in which this computer is I think it would be better if you contact HP Technical Support. This will ensure that your problems is not only dealt with, but a proper documentation.
  
  I want to thank you for display on the HP Forums. Have a great day!