HP ENVY Phoenix PC 810 201ng: HP ENVY Phoenix PC close that it self or displays the blue screen

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• blue screen on envy 14 beats edition after restoring to factory settings

  Hello

  My HP Envy beats edition is 2 years old and recently had a problem starting and we have restored to factory settings since it was the only option they don't have no recovery points on the system.  It freezes for a split second, and then a blue screen at random intervals. When this happens, he mentions something about a process of dumping of physical memory, and then restart windows.

  I am able to go into windows and use normal programs, but suddenly the blue screen appears and it stops again. Especially when I use the mouse.  I don't know what the problem is. Help, please.

  Thanks for the reply! Now that I have this information, I would like you to try the procedure described in this document to Microsoft for the resolution in Windows 7 stop errors (blue screen)

  Please try all the steps, including the reinstallation of the operating system if you unable to solve the problem. If nothing works, the computer must be repaired since there is most likely a hardware problem. You can call the HP support to get it addressed.

  You can use this Web site for information about how to contact HP properly, based on your region: Contact HP worldwide

  Please let me know if you have any questions or concerns. Thanks again and have a great day!

  Mario

• HP Envy 120 all-in-one: name and password on the server integrated HP Web Page

  I have a HP Envy 120. I try to connect to the HP Envy 120 page which I think is either associated with HP Connect or the integrated Web server. The page displays the tabs Scan/Home/Web Services/Network/Tools/Settings. I'm trying to change the settings for scanning this page, but the security system asks to connect you. I don't remember putting in place of a name or a password, if I can find a password on the printer itself.  Even if it's the password to use it always leaves me with the question of the name.

  Can someone please advise?

  Thank you

  Thanks for providing this information in the @morrig47PM.

  Web services must be enabled to be able to scan to E-mail from the integrated Web server with this model. Here is a document with more information: how Scan: from the control panel.

  Given that the reset of the printer is not clear out it Admin password for the built-in Web server, which would indicate a hardware problem with the printer.

  I'd run the scan to Email on the right of the control panel of the printer. It is more convenient to use the option analysis of the Web.

  Press Menu scanning.

  Messaging.

  If the printer is still under warranty, call to inquire about a replacement unit. You can contact the HP Customer Service.

  Thank you!

• HP ENVY laptop - 15-ae178ca: Second monitor stopped working after the automatic update of HP

  I use my laptop with a second monitor (HP Pavillion 22xw) connected by HDMI. It was working fine until yesterday (including yesterday it worked), when a message from automatic upgrade HP was shown to informing him that the system needs to be restarted. After that, my second monitor stopped working. The system will not identify it more. I tried another cable, I rebooted several times, I tried to update the specific Intel graphics driver, I tried to uninstall and install manually another (I can't get this one done, because when I run manually downloaded driver there is a message saying that I need to contact the manufacturer). Please notify that I need my second monitor is fully functional!

  Hello @MAlex_B,

  Thank you for visiting the Forums from the HP Support! The forums are a great place where you can find solutions for your problems, with the help of the community!

  I understand that you have a problem with the display and wanted to help you!  I see only after an update, the external monitor no longer works.

  Given that this problem happened recently, have you tried to perform a System Restore, to define the notebook to its previous working state?  If this does not work, have you tried to update the drivers of graphics Chipset and BIOS on the HP website directly?  You can find the drivers for you product here: drivers - HP's ENVY for laptop - 15-ae178ca

  Please post back with the results.  Let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• HP Envy X 2 (15-C001dx): HP Envy X 2 (15-C001dx): question seeks to use the external monitor

  I have a brand new HP Envy X 2 (15-C001dx) with Windows 8.1. So far, it works fine by itself. I tried to connect an external monitor to the laptop using an HDMI cable from the laptop to a LG L246WPQ screen. The problem is that 10-15% of the left side of the content portable screen does not appear on the external monitor. Missing from the external display is the word "Start" in the upper left with roughly 2 columns to tiles. This occurs in the two "dual display" or "show only the screen 2" modes.  It's using a resolution of 1680 x 1050 times the cell phone and the LG appearing in support. Using the touch screen on the laptop I can scroll tiles to the right and see the missing columns at the far left. The information displayed on the external monitor begins as far left this screen will be displayed. In other words, there is no black and white on the left box. Except for the missing information on the left side, from the rest of the external display content seems fine. I have updated video driver of the laptop at the latest on HP.COM.  No change in behavior. I tried all the options I could find on the LG OnScreenDisplay, but nothing does the display not better. I've seen complaints on some forums that some "DPI" support added in Windows 8.1is causing many grief monitor for some people. Who would have something to do with it?

  This sounds like a video driver problem?  Something incorrect or incompatible with this LG monitor? Suggestions on other things to try?

  Thank you

  @outback ,

  Hello and thanks for the display on the HP support forums,

  The first thing I would try this question takes the hdmi cable and plug it on another monitor or a TV.

  If the same problem exists then LG issue.  If the same problem occurs on other screens or TV then looking at a resolution problem on the output of the system.

  Even if you can be able to higher resolutions sometimes native resolution will eventually force you to lower it.

  I have two screens at home who can manage resolution 1680 x 1050, however the native resolution is less than that.  and according to what I connect to the screen will depend on what I can get away with.

  Here are some links that you can see and which can be useful.

  Troubleshooting screen HDMI and sound problems

  I checked on the model of monitor you are using, and it seems to have this problem on many different systems.

  LG L246WPQ

  L246WP 24 '' LG display moved to the left driver Nvidia 8.15.11 - EVGA GTX 260

  Here is a list of the problems of google I found.

  The screen shifted to the left.

  I would like to know how this happens.

  Thanks again for posting and have a great day.

• HP Envy disable the touch screen

  I need help, disabling the touch screen on my HP Envy. I tried to get him here, but I found nothing. I'm not really sure how much more explicit I can get about what type it is. If you have any advice on how to understand this, that might be useful. Thank you.

  For Windows 8 and 8.1 with a newer laptop, open Device Manager. The same procedure is likely to be quite similar for Windows 7.

  

  Right click on the tactile HID-Compliant device and select properties to call the Properties window.

  

• Envy 15: Stuck on the HP screen

  Good so recently I accidentally leave my laptop ran out of battery. I've loaded and started upward and it's gone through an update of windows then stuck on the loading screen HP during auto restart during this process. All I see is black HP logo and the white dots circling below until after a few seconds the HP logo becomes, but the indirect approach points continue.
  
  I did a hard reset but it changed nothing. I also ran each test system, it won't let me in the menu diagnosis and has passed everyone, including 2 extensive system testing.
  
  Whereas this problem is usually either a broken hard drive or fixed with a hard reset I am at a loss for what to try next. It's a HP Envy 15 with Windows 10 - 64 bit.

  Hello

  Try the following.

  First, use another PC to create a bootable Windows 10 DVD or a USB Flash drive via the following link.  Under the section "Imperative to create a cable USB, DVD or ISO", download the media creation tool.

  http://www.Microsoft.com/en-us/software-download/Windows10

  Once you have it, run the tool, select 'Create the installation media for another PC', then select the language edition of Windows 10 and 64-bit.

  Follow the rest of the guests to create this and then click on finish when done.

  Insert the Installation of Windows 10 support and stop the laptop by pressing the power button for 10 seconds.

  Click next to the ESC key as soon as you press the power button to enter the Boot Menu, and then select the Boot Options Menu ( f9 ).

  Use the arrow keys to highlight the CDROM (uefi) or USB Flash Driver (uefi) option, according to the type of media you created, then press on enter – if you are prompted to "Press any key to continue...". "- make.

  Start on the Menu of Boot Options Advanced - see Option 5 on the link below for more information on access to this.

  http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-Windows-10-a.html#Option5

  Then try to run the Windows system restore to return the laptop to a point in time before this problem occurred - see Option 1 on the link below for more information on this procedure.

  http://www.tenforums.com/tutorials/4588-system-restore-Windows-10-a.html

  Kind regards

  DP - K

• HP Envy 15 t-j000 Quad Edition: screws fell off the bottom of the HP ENVY

  Hello. Anyone know the size and type of the screws from the bottom of the HP Envy 15 t-j000 Quad Edition ? These are the small screws that hold the bottom cover of the laptop basically. Somehow mine fell and it is causing many problems. The tilt is extremely limited to a specific position. Disturb the position of the laptop while it is will cause a weird vibration because of the fan on the left side.

  If someone could let me know what is size and the type of screws used to lower cover , and where I could find them, I would really appreciate it.

  Thank you

  aquafemi wrote:
  

  I took the screws a few months ago to see if I could fix it something. I didn't want to dirty things too so I just put them back.

  HP Live Kit P/N: 720560-001

  This includes the screws for your laptop.

• HP envy: stuck on the black screen

  Hello, so my Hp Envy is stuck on a black screen. It's a screen lit, but it does not load windows. I tried a hard reboot, nothing. I've updated the BIOS and it seemed that nothing was happening then loaded windows. My antivirus has been turned off and need to restart the computer now its stuck on the black screen turned on again. Help, please!

  Hi @Jaxibrey,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked into your problem on your HP ENVY laptop and having starting problems.  Try to make a hard reset.

  When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.

  Here is a link to put the laptop in Safe Mode. Then you can do a System Restore. System Restore will help if something is automatically updated and wasn't on the laptop. You may need to consider a few days before that the issue that has happened.

  Here is a link to computer does not start for Windows.

  Plug the adapter directly into a different wall socket. Do not connect it a power strip, surge arrester, or secondary power source as this could cause and issue.

  Please let me know how it goes.

  By clicking on the Thumbs Up below, you can say thank you! .

  Thank you.

• Help! Disable the touch screen on Envy Touchsmart Ultrabook 4

  Hi, I have a problem, try to disable the touch screen of the Envy Touchsmart Ultrabook 4 function in Windows 8... I was looking for an answer on how to do it, but I did not find anything. I tried the method of the control panel > hardware and sound > pen and touch and then disable the option "use your finger as input device", but this option is not there for me! If anyone knows how to do this, I would be very grateful.

  Hello

  I have another type of TouchSmart, but this may work for you:

  1. Press Windows + X logo.
  2. Select Device Manager from the list.
  3. Click on the small arrow next to Interface devices to expand the list.
  4. Click the touchscreen driver (in my case, Voltron NextWindow touch screen).
  5. Right click and select disable from the list.
  6. Click Yes in the dialog box that asks you if you are sure you want to disable the touch screen driver.

  When you want your touchscreen to work again, follow the above procedure, EXCEPT when right-clicking on the touch screen driver, select enable.

• ENVY of HP dv6-7204AX: need help to get the BIOS image file (ROM or BIN) for HP ENVY dv6-7204AX

  Hello everyone, I really need someone who could help me get an image file (ROM or BIN) bios for my laptop HP dv6-7204AX ENVY.

  For some reason, after that cleaning my fan cpu and everything put back toghether I had accidentally damaged the bios, because the electric sock, that's what the tech guy said :-(

  My computer is now automatically power on whenever I plug the adapter and nothing start (only caps lock led flashing continuously1time and black screen)

  Thank you

  Hello kieuminhuy... I'm sorry that you are having this problem with your ENVY dv6!

  kieuminhuy, you can go to the page of downlopad 7200 WANT dv6 to download and run the SoftPAQ BIOS proper.  You do not have to run this SoftPAQ on the failed system - it should work on any system!  When you run the SoftPAQ, chose the option to copy the image file of the BIOS to another location (see below).

  I hope this helps!

  WARNING: I am an employee of HP, but I am not a spokesman for HP.

  • If you found this information useful, please take a moment to click on "accept as a Solution.
  • If you do not want to say thank you, please click the 'thumbs up' to give me congratulations!

  

• HP ENVY m6 n010dx: HP ENVY m6 n010dx stuck on the loading screen

  I have another problem with my computer hp laptop. I'll give some general information, before I started having this problem.

  I was on my laptop, watching my email. I went to open a new tab and typed in "youtube.com" and the page will not load. After trying to have the research charge several times, I realized that I was getting nowhere. Then, I slipped on the computer left (being a touch screen, it would have to open the menu where I can restart the laptop). This screen never popped up (laptop was frozen) so I simply got the power button until the laptop is turned off. I then turned on the laptop back, and he began to start as usual. He showed the black background, with the blue hp logo and was spinning, white, loading icon at the bottom in the Center. However, he never went any further than that. It is not really frozen because the white loading icon turns without stopping. At this point, I tried to find what to do. I tried a reset (I turned off my laptop, took out the battery, unplugged the charger, which is held the power button for at least 15 seconds, put the battery in the back, plugged the charger back in and turned back on the laptop). After that, I'm always met the same loading screen hp, white spinning loading and all. Sometimes, under the white thing of loading are the words "Prepare the automatic repair" However, nothing happens.

  My laptop is a hp ENVY m6 n010dx (touch screen)

  The serial number is: [personal information deleted]

  Hello

  Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  It is also compatible with the original questions that you describe.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

  Kind regards

  DP - K

• Blue screen new new n on newly purchased hp envy 15 3021-tx

  Hi all

  I just bought a new hp envy 15 3021-tx a week ago. so far, I got 4 blue screens less than a week. Is something wrong with the hardware or software?

  help is very appreciated.

  Try to update your video drivers or their resettlement through the Recovery Manager. The driver may be corrupted.

  You can also update the drivers of HP support for your laptop computer portal.

• HP Envy M6-K022dx: can not find the driver for the touch screen

  My hard drive crashed and I reinstalled Win 8.1 on a new hard drive. I downloaded the drivers and everything works except the touch screen. No response when I touch it. There is no driver touch screen under HP support. A ran Supprt tune and it does not show the touch screen drivers. Tactile, used to work, and Yes, this model has the TouchSmart/digitizer touch screen. How can I get the touch screen works again?

  Hello @Sparky855,

  Thanks for the quick response!

  Looks like you need to install Windows 8, with all the drivers of origin supplied with the product.  Try first to review this document, to see if you can restore the drivers of Recovery Manager: Computers HP - use of the Recovery Manager to restore software & drivers (Windows 8)

  If this isn't the case, then you may need the recovery of Windows 8 media.  Here you can find media recovery for Windows 8: recovery - TouchSmart from HP ENVY m6-k022dx support Sleekbook media

  Try using the recovery media, install Windows 8 with all the original drivers.  Therefore, you can upgrade back to 8.1 for Windows.  Make sure to save your Windows 8.1 image just in case.  You can use the following documents to help you, if necessary:

  HP computers - create a recovery Image on disc or save a recovery Image on a USB drive (Windows 8)

  HP computers - create and use a Microsoft recovery USB drive (Windows 8)

  I hope this helps.

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great weekend!

• HP 4500 Envy: How to DISABLE the HP Envy 4500 status/confirmation email after you have sent the print job?

  How to DISABLE the HP Envy 4500 status/confirmation email after you have sent the print job?

  I don't want to receive the email confirmation of the printer - how do I disable it?

  Hello

  Please sign in to your account connected HP

  b click my account

  b click on Notifications.

  (c) uncheck the e-mail notifications

  d save change

  Kind regards.