HP ENVY m6 n010dx: HP ENVY m6 n010dx stuck on the loading screen

I have another problem with my computer hp laptop. I'll give some general information, before I started having this problem.

I was on my laptop, watching my email. I went to open a new tab and typed in "youtube.com" and the page will not load. After trying to have the research charge several times, I realized that I was getting nowhere. Then, I slipped on the computer left (being a touch screen, it would have to open the menu where I can restart the laptop). This screen never popped up (laptop was frozen) so I simply got the power button until the laptop is turned off. I then turned on the laptop back, and he began to start as usual. He showed the black background, with the blue hp logo and was spinning, white, loading icon at the bottom in the Center. However, he never went any further than that. It is not really frozen because the white loading icon turns without stopping. At this point, I tried to find what to do. I tried a reset (I turned off my laptop, took out the battery, unplugged the charger, which is held the power button for at least 15 seconds, put the battery in the back, plugged the charger back in and turned back on the laptop). After that, I'm always met the same loading screen hp, white spinning loading and all. Sometimes, under the white thing of loading are the words "Prepare the automatic repair" However, nothing happens.

My laptop is a hp ENVY m6 n010dx (touch screen)

The serial number is: [personal information deleted]

Hello

Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  It is also compatible with the original questions that you describe.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

Kind regards

DP - K

Tags: Notebooks

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