HP Envy Touchsmart: Failure on Envy laptop wireless adapter

I tried to do the following in the suggested troubleshooting tips.   I opened a run prompt and type cmd.   I raised my privileges "Run as Administrator".    The open window with administrator: command prompt at the top of the page and followed steps 2 and 3.

Reset the TCP/IP settings on your PC:
1. go to your departure

the screen menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.

It can also help to reset the winsock catalog:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.

However, this is the result I got.     Even if I ran as administrator, he gave me an access denied message.

C:\Windows\System32>netsh int ip reset resetlog.txt
Global delivery, OK!
Reset the Interface, OK!
Neighbor reset, OK!
Path reset, OK!
Reset, failed.
Access is denied.

Reset, OK!
Restart the computer to complete this operation.

Why my computer tells me that access is denied when I run this function recommended as an administrator?

This laptop will remain not connected to the internet.   Every 2-3 minutes that I have to turn off Wi - Fi and reconnect and then it will work for some time before she starts giving me messages 'server not found '.

I reinstalled the wireless driver and the wireless button pilot.

Donna

Hi @dberkley ,

Thank you for visiting the Forums HP's Support and welcome. I looked into your problem on your laptop and get HP ENVY with wireless connections. Here is a link for the wireless connection troubleshooting.

I would use the network of Windows 8 and resolution of the problems of the Internet section.

I looked for a solution for this and that they indicate on the forums that if you change the channel of the router on a different channel, that might solve the connection problem.

You could disable IPv6 for the laptop. Some say this helps.

Solve this problem Microsoft Fix it 50413 here is a link to help as well.

Make sure that all of your windows updates have been supported and discovered on the network.

Hope it will be useful.

Thank you.

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