HP ENVY TS: computer update

I tried to update my computer but when I click on restart and update button computer re begins and it is not updating, it is to connect to the screen. The update was recommended by WIdndows via message that appeared on my desk. Initially when I tried to download the update he gave me a 8000... error.  Do there is a way to cancel the update?

Hi @MSylwia95,.

Thank you for visiting the Forums HP's Support and welcome. I read about your TouchSmart from HP ENVY laptop and get the error message trying to do a Windows update. Here is a link to the HP Support Assistant. Simply download and run the application and it will help with the software and drivers on your system, and it will do the updates for you.

Note Remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.

Plug the power supply directly to a wall outlet works. Do not connect it a power strip, surge arrester, or secondary power source as this could cause and issue.

Before the update you did it ensure that your system is up-to-date with Windows. Here's something from Microsoft that could help.

Please let me know how it goes.

Thank you.

Tags: Notebooks

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