HP G62: Failed to retrieve HP G62 Windows 7

Hello, I bought a laptop G62 in 2010 to the Canada and does not have much use... 2 years ago, I created 4 recovery DVDs when the app suggested to... and later, I've replaced the operating system for Ubuntu 14LTS... I gave it a try and then decided to return to the original operating system using the recovery disks that I created two years ago...

Recovery software reads the DVD 4, then it reboots, when boot from the HARD drive, it fails and I have generated a log .zip, how can I go now?

I still have the sticker to license Windows on the laptop and I tried to download a dvd of Windows 7 from the Microsoft page, but after checking the activation key it says its a product oem and I should contact HP basically.

The Windows version is Windows 7 Home Premium OA.

Thanks in advance.

Nicolas.

Hi @NicolasChiaradi,

Thank you for visiting the Forums HP's Support and welcome. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click on the linkfor the number of support in your region. They will be happy to help you immediately.

Thank you.

Tags: Notebooks

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