HP Jet 13: flow HP 13 not activate Microsoft Office 365
I just bought a new laptop which is HP 13 flow which is supposed to come with a one year subscription free to Microsoft Office 365. But when im trying to turn it on, it says that my email is not associated with the office product. so, how can I fix? and, it had to be already preinstalled in the notebook, why the guy from the store plugged a usb key to install microsoft office. anyone?
Hello;
Let me welcome you on the HP forums!
Office 365 is a subscription service and it can be configured on a computer in several different ways.
One of these ways is that your PC is shipped only with a subscription code and you must download and install the Microsoft software.
As the person of the "store" used a USB, my guess is that they have installed from there instead of going to Microsoft to get the download.
We do nothing about products of complement on this forum; Instead, you must contact Customer Support HP directly to address these issues.
If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!
Good luck
Tags: Notebooks
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