HP laptop will not start and cannot reload Windows due to corrupted files

I have a HP laptop, (belongs to my grandson) and am not able to reinstall Windows. I get an error 0xc0000098.
I wanted to get into the Bios to format the hard drive, but I could not.
Any suggestion to solve this problem?
Thank you very much.

John

Hello

 
1. What is the model of the computer?
2. Once you get the error message?
3. What is the exact full error message
4. have you made changes on the computer before this problem?
5. what version of Windows you are trying to install?
 
For the information of the BIOS:
I suggest you to consult the manual of the computer. You can also download the manual of the laptop from this link using the laptop model.
http://h10025.www1.HP.com/ewfrf/wc/siteHome?cc=us&LC=en

Note: BIOS change / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

You can contact the manufacturer of the computer for the installation of any related issue of BIOS support.

You don't have to go into BIOS to format the hard drive.

 
Consult the following links if you are using Windows 7.
 
 
 

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