HP LaserJet Pro 100 color MFP: install the driver for color laserjet MFP m175a pro 100 failed at about 83%

When I connected the printer to the system recognizes it as a cd player.

I tried to install the driver (from the HP site), but it stopped at about 83% with General error msg.

UAC is disabled and .net framework advanced fetures is not installed.

I see an error in the event viewer, without and the error number:

Message: The object of the communication, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.
Source: mscorlib

Hey @yechiel-adar,.

Welcome to the Forums of HP Support!

I understand that your color HP LaserJet Pro 100 M175a multifunction fails to install on your computer Windows 8.1 as the computer recognizes your printer as a CD drive and the installation fails at 83%. I would like to help you to solve this problem today. To be honest, it sounds like there is a conflict between your computer and the HP Smart Install feature. Smart Install is a feature that has been programmed into the new models of Laserjet. It allows you to simply plug a USB cable and the installation files will load on your computer for you for faster and easier installation. However, on some computers systems rather find recognizing printers printers rather than software CDs. In this case, the installation never ends with success that your computer never actually detects the Laserjet Printer. That being said, I'll guide you through a few steps below to resolve this issue.

Please, disconnect the USB cable from your computer before you continue.

Step 1: Disable Smart Install:

  1. On the front panel of your printer, select the button Setup (key)
  2. Right arrow to the Service menu , and then select OK
  3. Right arrow key for Smart Install and select OK
  4. Please turn OFF Smart Install

Once Smart Install turned offshore, please proceed to the next step.

Step 2: Uninstall the drivers:

For the purposes of troubleshooting, it is crucial that we have a clean slate to work with. Even if your ever successful installation there is a chance that a part of the software package and the pilot has made its way on your computer. To ensure that there are no problems when reinstall us your printer, I'll first you remove all traces of your printer from your computer.

  1. Open your screen to Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. On the start screen, type programs and features. Click on programs and features to run
  3. In the window programs and features will populate a list of the programs installed on your computer. Please scroll down and look for your HP Laserjet. If you see the Laserjet listed please select it and choose Uninstall
  4. Follow the instructions on the screen to complete the uninstallation. Once the uninstall is complete, please close programs and features and continue to the next step.

Step 3: Delete the temporary files:

  1. Open your screen to Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. On the start screen please type run. Click on Run to launch the run dialogue box.
  3. In the run box, type %temp% , and then click OK
  4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  6. Close the Temp folder when it is empty
  7. R ight, click on the recycling bin on your desktop and select empty recycling bin

Step 4: Install the device:

  1. Please click here to download and run the installer full feature software and driver for your printer
  2. Once the download is complete, follow the prompts on the screen to install your HP Laserjet Printer
  3. Do not connect the USB cable until the installation window invites you to

Once the installation is completed successfully, please test print to confirm that your product works as normal.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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