HP LJ 500 MFP 525 receiving only 1-2 pages of a multi-page fax

Hi all

We recently bought a 525 MFP HP LaserJet 500 began to notice a problem where when receive a multiple page fax say 10 to 20 pages (we are a doctor's office) only receive 1 to 2 pages. We tried to set the option to receive faxes by default from fast to medium then slow, but nothing helped.

We previously had a regular fax machine that had no problem receiving fax multiple pages.

For the 525 that we kept everything by default no customization that is bjpg compression or something.

Any ideas?

It seems that we have a bad module Telec. We passed on the 525 with a 425 as a temporary test. All faxes received with success so it wasn't a line telephone or missed configuration (I realize there are options between 525 vs. 425). We had fitted out 525, with a new module of fax; all successfully received faxes.

Tags: HP Printers

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