HP MediaSmart DVD - no disc in drive

Similar Questions

• Blu Ray error "Mediasmart DVD does not support playback of Blu - Ray disc on a virtual device"

  Blu - Ray has suddenly stopped playing Blu-Rays, with the error message "Mediasmart DVD does not support playback of Blu - Ray disc on a virtual device. A Blu - Ray disc must be inserted into a BD - ROM drive for reading. »

  I don't think it's a hardware problem. And I did nothing, it just happened by itself. Help, please.

  Thank you.

  HP PAVILION XX209AV

  Thomas Pellegrino

  Hi RowlandShaw,

  I saw your post and I'll be happy to help you. You receive the correct Mediasmart DVD error message? What is your product number?

  Find your product on a desktop computer number:

  http://support.HP.com/us-en/document/bph07555

  Find your product on a laptop number:

  http://support.HP.com/us-en/document/c00033108

  Thank you

• HP mediasmart dvd - play the blu - ray disc Avengers

  Hello

  I have a hp laptop with win 7 Home premium 64-bit.

  I use the HP Mediasmart DvD version 4.2.2.5122 of the software and I can not play the Avengers Blu - ray disc - all other bd drives works fine (tintin, avatar, etc.). Does anyone know if there will be an update for Mediasmart dvd software support disk Avengers?

  Hello

  If you use HP MediaSmart DVD to read Blu - ray disc, try the following.

  HP now provides a version of PowerDVD 10 Cyberlinks which seems to be a better solution.  Download the latest installer for it on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56904.exe

  Once the download is complete, open windows control panel, open programs and features, make a right click the entry for HP MediaSmart DVD and select uninstall - when this process is complete, restart the laptop.

  When windows has reloaded, open your downloads folder and double-click Setup for PowerDVD 10 start the installation.  Once this done, see if your Blu - ray disc now plays OK.

  Kind regards

  DP - K

• DVD + RW disc in the DVD - Rom drive

  I have a Toshiba SD-M1222 DVD - ROM drive. I recently bought a new machine DVD + RW internal separate.
  Discs recorded on DVD + RW not reading no problem in my other internal DVD players, but when I try to play them on my DVD-Rom on the PC, I get a message "disc not recognized", even though I have set up the record to be compatible with other players.
  Is there a way I can get the DVD + RW discs to play on this DVD - Rom drive?

  Hello

  Sorry but there is no way to change this. These are two different formats. I have the same situation with my Satellite.

  If you want to have more information about DVD formats google everywhere.

  Good bye

• How to get the dvd - rw discs to play on my superdrive drive?

  I have a few TV shows on old Sony DVD + RW discs that I used to play on my PC but will not play on my new Macbook? My computer will not show me the files when I open the DVD in the folder. Click two fingers shows many options, including the rewrite and erase, but no option 'play '. Is there a driver I need to download? How can I get my DVD to play on my superdrive?

  Is the DVD + RW, a DVD-video disc?  If so its contents will have two files like this:

  

  Is that how the disk looks like?  If so throw a DVD and try to use it to play DVD video.

  

• Help with updates for HP MediaSmart Suite & DVD/BD discs for PC HP Pavilion Elite HPE-112y

  HP Pavilion Elite HPE-112y PC

  VT637AA-ABA

  Genuine Windows 7 Home Premium - 64-bit

  Blu - ray player

  HP MediaSmart Software Suite

  I bought my computer new from Best Buy in 2010.

  HP MediaSmart Version: 3.1.0.1

  HP TouchSmart DVD Version: 4.1.2.5122

  HP TouchSmart Music Version: 4.1.1.4604

  HP MediaSmart Photo Version: 4.1.2.4327

  HP MediaSmart video Version: 4.1.2.4322

  HULU Desktop: Host Version: 0.9.14.1 - SWF Version: 0.9.15.33

  HP MediaSmart/TouchSmart Netflix Version: 1.0.2.0

  I have apalogize, I know that this has been done before, but I'm looking for different software or updates not upgrades.

  A couple of weeks, I tried to watch a movie Blu - ray (made before 2013) through HP MediaSmart DVD, when I put the movie in him would ask if I wanted to check the updates, so I said yes, he started the process of loading and asked again if I wanted to check the updates. Finally, I took the film and went into settings, watched in updates and there was an update. So I chose the update and HP MediaSmart DVD HP TouchSmart DVD changed. After that, the movie played fine.
  
  Now I'm watching a Blu - ray movie (made in 2013) and still once he asks me if I want to check the updates, so I took the film out, went into settings, that update, but there is nothing there. I put the movie back to try again and he asks me if I want to check the updates, so I push No., he would say "disk ready for play. Press Play to start. "So I press start and it will immediately message asking if I want to check the updates. So then the movie is still in I go into the settings, that update, and there is still nothing.

  All DVD for the 2013 game and rain fines. All comics before 2013 play fine. All BDs for 2013 keep asking check updates.

  Now, I find another reason that could not work the BDs is because my DVD/BD players could be updated.

  Device: hp BD O DH4O3S SCSI CdRom Device & hp DVD a DH16AAL SCSI CdRom Device
  Driver provider: Microsoft
  Driver date: 21/06/2006
  Driver version: 6.1.7601.17514
  Digital signer: Microsoft Windows
  
  I clicked on the update for both driver and said that I was aware.

  I find no new updates for HP TouchSmart DVD on CyberLink website. Where can I check updates? In addition, what I have to update all of the HP MediaSmart Software Suite to make it work (and where I do that)? Are there updates for DVD/BD drives and if there is where can I find them?

  Someone, please help me to find the updates.

  Sorry it took so long to get back to that.

  I finally got a new monitor (a long while ago):

  HP Pavilion 22bw IPS monitor 21.5 backlit "

  1920 x 1080

  VGA, DVI - D, HDMI

  So I tried again a movie BD 2013 on the HP MediaSmart/TouchSmart DVD thanks to the new screen and he asked again if I want to check for an update, but it worked fine on PowerDVD from CyberLink 13 (which means I have to buy ). So I have not watched all BD movies on my computer for awhile.

  I recently bought a new computer and restored my old computer to its factory condition and reinstalled all programs and installed the updates I could find.

  After I restored the computer I tried BD 2013 & 2015 on HP MediaSmart/TouchSmart DVD movies and he even asked if I want to check for an update. It's been 2 years and still no new updates! Looks like HP MediaSmart has become obsolete. I don't know if PowerDVD 13 still works because I obviously don't buy it.

  Thus, it seems that if someone wants to play movies BD 2013 or newer that they should ensure that they have the right connection between the monitor and the computer and buy a new BD software to replace the old software obsolete.

  With my new computer, I'll be closing this and boxing upward. So I don't need to worry about this more.

  Thank you for your time and your help. And good luck to anyone else who might have the same problem.

• Sony Vaio lira is no longer the dvd ram disc, dvd drive does not show in Explorer

  Used to read all DVDs and CDs up to 3 days ago, now cannot read DVD RAM discs, does not even display in Explorer. Just bought new drives, cleaned laser, uninstalled the driver and rebooted to reinstall, followed some difficulties on this Web site, remove filter upper and lower filters in registry entries, as described here. Any help please? Windows XP SP3.

  Hello

  Were there any changes made on the computer before the show?

  I suggest you to return the item and check if it helps:

  How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or DVD

  http://support.Microsoft.com/kb/321641

• My DVD drive does not recognize DVD game discs.

  My NEC ND-4550-reader DVD - RW does not recognize DVD game discs.
  He has no problem reading movie DVDs and music CDs or access data CD and DVD burnt with data on them.
  I removed and let XP Reinstall the device and high-low filters removed the registry etc nothing works.
  I made a copy of a DVD game on another PC and it is recognized and install my PC.
  All DVD discs work very well on the other PC.
  I am running Windows XP Professional with SP2.
  MS Fixit controls indicate no problems.
  This would be a matter of software protection?
  All tried game DVDs are official records and not copies.
  The NEC ND-4550 uses cdrom.sys as pilot.

  Finally, I replaced the drive for a new one (Pioneer DVR-S18L) and everything now works as it should.
  So I suspect that it's a hardware problem and not one that can be resolved by any of the Windows settings.

• error message: "Please insert a disc into drive DVD D."

  I'm trying to copy files from my hard drive on a DVD. I put a blank disc and get the error message: "Please insert a disc into drive DVD D." have you tried several disks with the same result, & all are empty. The original files were on a disc & system had no problem at the opening of this disc.

  Hello

  Try this to Fix It: http://support.microsoft.com/mats/cd_dvd_drive_problems/ . Not exactly a rare problem in Windows 7.

  Let me know if this solves the problem for you.

  Kind regards

  BearPup

• DVD player does not recognize disk ERROR "Please insert a disc into drive F".

  Any disk I put in DVD Player my cell phone, he won't play. If I go to the file in Windows Explorer and click on DVD RW drive (f :)), it ejects all that is currently in the player, saying: "Please insert a disc into drive F:." My computer is a Lenovo 4334 of model and model number HuronRiver_CRB. It runs on Windows 7. Can anyone help?

  Try: https://support2.microsoft.com/mats/cd_dvd_drive_problems/en-us

• HP mediasmart dvd will not play blu - ray discs. Just asking if I want to check the updates.

  It is a new problem.  Played before blu - ray discs without any problem.  I have a HP Pavilion dv7 notebook.  Windows 7.

  I was able to solve my problem by downloading and installing the latest version of the HP Mediasmart DVD software.  I left the installer to uninstall the previous version and everything went well.  Thanks for the help.

• DVD drive - no read or write DVD + R discs, works with CD - R discs

  XPS 410, XP SP3 Media Ctr
  DVD + R/RW C - RW Combo Drive 'HL-DT-ST DVD +-RW GSA-H13N ".
  Drive DVD-ROM "Philips DROM6316 DVD - ROM".

  My DVD player has been working flawlessly for over 2 years and all of a sudden, without apparent reason, is no longer read or burn DVD - video or data discs. After inserting a disk (blank or recorded) I get a message 'no disc' about a minute later.

  This DVD Player PEUT read and write any CD - R disc, without difficulty, the problem occurs only with DVD + R discs.

  My second drive, only a DVD-ROM works fine. And nothing out of the ordinary, as far as I know, on the properties of disk in the control panel.

  Any help would be appreciated.

  Message edited by zonie776 on 01/08/2008 17:32
  
  

• HP Mediasmart DVD on a6750t will not display data channel 5.1 via SPDIF or HDMI

  So, I got a desktop HP custom computer new Friday. Started playing with it on Saturday. I called Sunday morning to request an RMA number and return shipping label. Here's my saga:

  -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  Started HP problem calls to 03:47 February 15, 2009

  Region (by spelling rep) said return is processed through warranty / customer). He said that HP does not publish a badge number. Ticket # xxxxxx3374.

  (Transferred to warranty/support service)

  (The line was full of static-asked for the 800 for the reminder. No one said that he had not the number I called in the. EU log www.hp.com. Found the number to call is 1 (800) 474-6836. I called this number.)

  Satya (by spelling rep) responded to the line. I told the rep that I don't get any output 5.1 for the Blu - ray disc software that was provided by HP (HP Mediasmart DVD). Informed him that all MS products, DVD and HD devices sent out to my Yamaha receiver 5.1 channel. [Are the important part of DVD. As the same drive is used for THE DVD and Blu - Ray, it is my opinion that the material works very well.] I repeated several times that the only thing to do not send 5.1 channels of data has been the player of HP MediaSmart DVD software for drives Blu - Ray.

  Satya ran various tests and wanted to "call back tomorrow with a solution. He seemed to think that maybe there is a problem with the hardware, and eventually I wasn't getting something in my order.

  I clearly started I wanted an RMA number and I wanted to return the product. Satya refused, saying that he had to 'search' the problem until it could issue the RMA number and return the product. He said he'd call between 14:00 and 17:00 tomorrow (STD) (I informed him he is currently 04:49 to my place.)

  The problem is not with the hardware. All software Microsoft products that support 5.1 channel send through data 5.1 SPDIF (optical cable) channels. Once again, all the DVD and other 5.1 (HD PVR) devices send (via s/PDIF) 5.1 channels of data to my Yamaha receiver. The only thing not released in 5.1 is the software (HP Mediasmart DVD) Blu - ray disc player. DVD is ran using the player Blu - ray (on the system only) and sends the data of channel 5.1 without any problem.

  Closed the problem HP call 04:52 February 15, 2009

  -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  Thus, any other suggestions? I tried different things such as Passthrough-HDMI, HDMI-PCM, SPDIF and output of 6 speakers on the application of reader software HP MediaSmart DVD Blu - ray without result.

  I decided to try contacting chat support to see if they had ideas... After almost 2 hours of troubleshooting, a support chat, there is no current solution. I find myself with waiting on an another software update (I guess the previous update does not solve this problem and took 6 months to publish), or return the PC with installed defective software.

  When support calls me I will request the RMA and return labels to be reactivated and ship back to HP PC.

  I then go to BestBuy and buy a Blu - ray player.

  Good luck if you are keen on your nice new Blu - ray player and enjoyable new disc from reading over 2 channels.

  Unless you install a different drive (that YOU will have to pay), you're completely out of luck is HD audio (5.1, 6.1, 7.1 channels) via SPDIF or HDMI. I looked on all systems CTO and they ALL use the same software. Well. Mabey HP will be better in a few years.

  I am posting this as a solution only as the solution to the problem was to ship the return to HP PC and get a refund. < sigh >

• HP MediaSmart DVD C++ runtime error

  Hey guys,.

  I have a little problem with MediaSmart and I hope someone will know what to do...

  Today, I bought the 'Back to the future' trilogy on blu - ray. When I tried to play it, asked MediaSmart update, I did. Without the update, the film would not start at all. After the update, I finally managed to enter the disc menus and went through the bonus material, but when I tried to play the main movie, MediaSmart crashed with error caused by the Microsoft Visual C++ runtime library. Even tried to reinstall Microsoft Visual C++, but nothing has changed.

  All of my other blu - ray movies work perfectly and I really have no idea what is wrong. Anyone here with similar problem?

  Make a Windows restore point and go back before installing the time that I had the Media Smart DVD version that I gave you at least that this will get back you to square 1.

  Before going on the 'C' drive and click on "Program Files x 86" > Hewlett-Packard > Media.» If there is still a folder there named "DVD" then there are remnants of left Media Smart DVD that should not be there. Right click and 'Remove' the DVD file and run registry cleaner CCleaner. Reboot and run the cleaner once and try again to install Media Smart.

  See also this thread, it's kind of long, but there may be a solution in there.

  http://h30434.www3.HP.com/T5/notebook-TV-tuners-and-media/HP-MediaSmart-DVD-failure/TD-p/307260/page/7

  The link will take you to page 7 where DavidPK found a Windows Update causing problem.

  Try to install a trial version of Cyberlink Power DVD 10 to see if it works, once, you know that DVD Smart Media disappeared.

  http://www.CyberLink.com/downloads/trials/index_en_CA.html

• HP mediasmart DVD &amp; Blu ray?

  I tried to play a blu ray dvd player and I get the following message:

  "Mediasmart DVD does not support playback of Blu - Ray disc on a virtual device. A Blu - Ray disc must be inserted into a BD - ROM drive for reading. »

  any ideas on how to make if it is possible to solve this problem?  Thank you!!

  Hello

  You have a virtual drive installed on the laptop software?  If so, uninstall it (at least temporarily) and restart the computer before trying the following.

  HP now provides a version of PowerDVD 10 Cyberlinks which seems to be a better solution.  Download the latest installer for it on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56904.exe

  Once the download is complete, open windows control panel, open programs and features, make a right click the entry for HP MediaSmart DVD and select uninstall - when this process is complete, restart the laptop.

  When windows has reloaded, open your downloads folder and double-click Setup for PowerDVD 10 start the installation.  Once this done, see if your Blu - ray disc now plays OK.

  If it play Ok now and you didn't need to uninstall any virtual drive software, try to reinstall right now to see if the issue Returns or not.

  Kind regards

  DP - K