HP Office Jet G85, new Dell, Windows 8 (and 8.1) - refusal to print
My G85 will not print for the purchase of a new computer with Windows 8 (later upgraded to 8.1).
It will display the pages with very little content, as controls.
However, with something else, the printer will print an inch or two of a page and then goes to error mode, eject the page without printing. It's almost as if it were a print problem only.
I did the following:
- Installed new drivers, including the former pilots of the purge
- Run print HP and Scan Doctor with the following results:
- -The first time that I run it, it invariably recognizes the printer but the program crashes during the screen "selected Communication with your product."
- -After cancellation and re - run 'the doctor', it prints a page with
GET /DevMgmt/DiscoveryTree.xml HTTO/1.1
HOST:
and then finish on the screen "Impression of difficulty". - -When you run the "difficulty printing" on the State of the device is gives an unknown error (06) error code.
I did the printer reset several times without success.
If I jump the device status screen, the rest of the tests get a green check mark. - -If I print a test page, I get variable results. Sometimes it prints only a line or two from the text of the alphabet at the top, sometimes it prints in color or down bars, and once it appeared to print the entire test (about half a page long) page.
- I called Dell and spent more than an hour with the tech, redo much of what I described above, with the same results. The tech said that the printer is "broken".
The printer was working (and worked) very well with my old computer with XP (fully updated). He has never worked with the new computer and win 8.
Any help would be greatly appreciated.
Thank you
I want to offer you both the information regarding this issue. You can try to perform a cycle power on your printer:
- Remove the power cord at the back of the printer while the printer is turned on.
- While the power cord is unplugged, press the power button for 20 seconds.
- Plug the power cord into the printer and the printer.
- Try printing again.
There is not really much more troubleshooting beyond what you both have already done. All I can recommend is to download and run the HP printer install wizard for Windows. Beyond that, I recommend you to call our technical support to see if they have other options available. You can contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number. http://www.HP.com/cgi-bin/hpsupport/index.pl
If you have any other questions, feel free to post back.
Thank you.
Tags: HP Printers
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