HP Officejet 4500 installs wireless on the laptop Windows 7 computers 2, but not on the 3rd

Help a friend to a printer with the HP all-in-one Officejet 4500 problem.  Although it has been installed on the laptop of the wife of my friend, he would never print.  When pointing the mouse on the icon of the printer the printer and the devices page, this would indicate that the printer is offline.   It was not the case.

I used the disk supplied with the printer to install wireless on their other two laptops of W7 and installed with a wired connection on their tour of W7.  The printer properly on all PC functions.

I used the uninstall level 4 OJJ5700 washer 8 HP utility to remove any trace of the product of his laptop and then again used the disk to install the printer.   As with the other 2 laptops, I selected a wireless connection, but unlike the other 2 it finally gives me a msg that the printer is not found on the network.  Then it prompts me to temporarily connect the laptop to the printer with the USB cable, saying that once it finishes the installation of the software, that we can then make it wireless.  It never ends install even with the cord.  I went through this process twice, and both times it sitting there on the stage of configuration for an hour more before I killed the task.

The printer is sorta installed on the laptop, because it allows to print with the cable, although the name of the printer has a. TMP extension in the devices & Printers.

All laptops are connected to the same network.

Anyone who has never met this before and come up to the top with a solution?  The laptop seems to work otherwise beautifully, although I suppose it wouldn't hurt to run a full scan of Malwarebytes.  I never really knew the problem, it's viral, but I just ran out of time today before that I could make sure...

Hi boweasel,

Please confirm the steps for me. At this point, you did all the steps of troubleshooting of the printer, which should solve the problem. At this point the printer works with two other computers, it seems it's something with the operating system on this computer. I suggest contacting the manufacturer of the laptop on a recovery or disturbances to the OS.

Please let me know if you are able to install and impression after working on the operating system.

Thank you

Tags: HP Printers

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