HP Officejet 4500: Unable to connect printer

I had installed on my laptop HP Office 4500 G510n-z wireless, but now I have a new laptop with Windows 8.1. The installation CD does not work on Windows 8.1, so what follows, I downloaded from the HP website: "HP Officejet Full Feature Software and Driver Version 14.8.0. I have intalled the software, but when I connect the USB it does not detect my printer, so then I can't complete the installation process. The installation screen has "G510g-m" model number above, while I try to connect to the USB - I think that is the problem. Mine is a G510n-z, but the installation never asked me a model number. There was also only one type of software that I can download for this type of machine, so I need good download. How can I connect to the z G510n? Thank you!

Hi djahflkhhfalkha,

Welcome to the HP forums!

Looks like maybe the USB cable is plugged until the software is ready for it, so I would recommend that you download and run the HP printer installation wizardbecause it will work with the USB cable, regardless of when it is plugged. The software you have is the right software, it's a little more 'delicate' with plugged the USB cable at a certain time. Bit of a control freak, this version of the software is

Let me know if you have more success with the installation wizard!

Tags: HP Printers

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