HP Officejet J6450 (Windows 7 64-bit) - page Test prints and everything is paper jam

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  Anna

  Anna

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  Hello @wyodude

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  Have a read of http://technet.microsoft.com/en-us/library/hh847733.aspx and http://technet.microsoft.com/en-us/library/hh847820.aspx and http://www.samlogic.net/articles/32-64-bit-windows-folder-x86-syswow64.htm I hope this can help. (assuming I've understood your question).

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  Hello:

  Try this driver.  If it does not install automatically then proceed to the next step.

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  Conclusion of any windows error.

  Go to Device Manager and click on the multimedia audio controller needing drivers.

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  Hello

  I tried to install drivers several times, and they all install. When I plug in my printer to the computer recognizes the printer, and it seems that the printer works. But as soon as I try to print a test page, it does not work. I think it may have something to do with the configuration of the printer driver. Any help will be appreciated.

  Thank you

  Mark

  Hello
   
   
  Method 1.
  Try to run a Microsoft Fix it that automatically diagnoses and repairs printing problems, installation of a printer, connecting to a network printer and other related errors.
  To do this, go to problems with printing and printing errors on the Microsoft Web site and then click Run now.
   
  Method 2.
  Clear printer spooler files and activate the spooler service
  Stage I.
  a. Click Start, type "Services.msc" (without the quotation marks) in the Open box and click OK.
  b. double click on "Printer Spooler" in the Services list.
  c. click on stop, and then click OK.
  d. Click Start, type "% WINDIR%\system32\spool\printers" in the opened window and delete all the files in this folder.
   
  Step B
  You must be logged on as administrator to perform these steps.
  a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
  b. double-click on Services.   If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  c. right-click on the print spooler service and then click Properties.
  d. on the general tab, next to startup type, make sure that automatic is selected.
  f. e. the service is not already running, under Service status, click Start and then click OK.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
   
  For more information, refer to the article below.
  Why can I not print?
  http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print
  
  Method 3.
  If the problem persists please use The utility of diagnosis HP Printto find the root cause of the problem.
  
  See the link below for additional information and steps.
  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02114788&tmp_task=solveCategory&LC=en&DLC=en&cc=us&product=3940574
   
   
  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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