HP Officejet Pro 6830: HP Officejet Pro 6830 - unable to connect to the computer

Hello

I just replaced my Officejet6500 with an Offiejet 6830

I have lived throughout the configuration stage until the software looked for the printer and it cannot be found. the printer is confirmed as connected to the same network as the computer's wireless so I don't know why it is not to be discovered

Any help would be appreciated

Thank you very much

Mike

Hey @mfbar,

Welcome to the Forums of HP Support!

I understand that printer e-all-in-one Officejet 6830 and your Mac OS x 10.10 machine are not communicating. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

Turn the printer off.

While the printer is turned off, remove the power cord at the back of the router for a minute.

When the lights come back on the router, turn on the printer.

Now on the printer, click on the wireless icon that looks like a radio tower.

  • If the IP address starts with 169.254, the printer is not getting a valid IP address. Contact your internet provider or one that provided you with the router for assistance in ensuring the router assigns IP addresses.
  • If the IP address starts with 172, the printer is connected to a network of comments. Contact your internet provider or one that provided you with the router for assistance with deactivation of the feedback network.
  • If the IP address begins with 192.168, the printer is properly connected to the network. Please see below.
  • If the IP address begins with any other number, the network is maintained. Contact your computer or the one who manages the assistance network.

Once the above is done, if the Mac is still not able to detect the printer then the next step is to contact your internet provider or the one who provided the router. When you do, ask them to:

  • Open all ports.
  • Select multicast.
  • Disable MAC filtering/MAC cloning.
  • Make sure that the router has a band of 2.4 GHz (gigahertz).

Please let me know the results after following the above. If you are able to connect to your printer, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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