HP Officejet Pro 8500 a: commercial printer disappeared

My printer utilities seem to have disappeared.  I have an IMAC running OS 10.10 and my office utilities Pro 8500 a jet went bye.  I can't change my print quality or even run all the utilities.


Thanks for the help: "they're baaack!

Tags: HP Printers

Similar Questions

  • HP Officejet Pro 8500 a: printers print only after the new cartridges installed

    Whenever I put in new cartridges I have problems with the print head alignment, then it usually printed.  This time, he was sitting with cartridges empty color for awhile and now it does not print at all.  I always use only the new HP cartridges.  It fails the alignment and the blue and yellow and sometimes the magenta show on the sheet alignment.  What is the print heads?  Why would I need to change them whenever I have to add ink cartridges new which makes no sense.  I have never changed them, but they worked very well until I added the new ink.

    Hey @janh1058,

    Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

    I understand that e-all-in-one-HP Officejet Pro 8500 a your printer is printing is no longer.  I would like to work with you on this. I have a few suggestions that might restore your printing capabilities.

    It could be that the long period of inactivity of dormancy has dried the print head, even if you have made the right choice in leaving the cartridges installed in the printer.  I recommend you try the following basic troubleshooting steps before embarking on a manual print head cleaning more intensive:

    • Click here and clean the printhead automatically via the front panel of the printer, as shown in the second Solution.
    • Repeat three times if you still have print quality issues.
    • Remove and reinsert the cartridges once more with the printer to force the printer to print a different allignment page.
    • This to improve the print quality?

    If you use always the same question, I have a few more advanced troubleshooting tips:

  • HP Officejet Pro 8500 a Premium: print head

    I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n printer on a home network.

    I have known printing issues that point to a printhead problem; but I don't know where.  I lined up and cleaned the print heads HP Print & Scan doctor and the console on the printer.  No luck; My test pages shows the black and magenta blocks, but not blocks cyan or yellow.

    I printed the console power-on self-test diagnostic page; and, he pointed out that the status of printhead is good for the two print heads.

    If I have to replace a print head, I don't know what printhead to replace.  Of what I have posted. It sounds like black/yellow or magenta/cyan failed; or do I have another problem?

    Thank you!

    Thislink offers Fig. printhead problems.

  • HP Officejet Pro 8500 A909g: My printer is not wireless...

    Hello! I tried for three days to get my printer to print something. For some reason, my HP Officejet Pro 8500 all-in-One a909g is not printing.

    I tried to update the drivers to see if that was the problem, but for some reason that my printer is not connected to my HP laptop wireless. The connection for some reason any broke. Whenever I go to enter the WPA code (which is correct and yes I put it in place for WPA and WPA2 not) it keeps refusing to connect to my laptop.

    If someone could help me please, it is something that I really need for my studies and we just replace the ink and Printhead and cannot afford to replace really. Thank you!

    Thank you to try the Wireless Setup Wizard.
    Seems strange that the printer is not able to connect to the home network.

    If your printer is close to the router, you can connect using an Ethernet (Lan) cable.

    You will still need to install the printer software when you do this so that the drivers are properly configured i.e. non-plug-and-play.

    Hope that helps!

  • My Officejet Pro 8500 stops during printing.

    OfficeJet Pro 8500 A909a is slow starts printing. After it starts printing it will stop for about two times and then finish.

    Using windows XP. Any advice will be greatly appreciated.

    Thank you

    Bob Eakin

    Pleasetry switch to a different USB port on the PC.

    Make sure that the bable is no longer than 2-3 m long and not via a USB hub or extension.

    Try printing and check any change.

    If the paper again impression and stuck, unplug the USB at the back of the printer.

    You immediately see the paper of movements that?

    If so, it seems that the USB cable is defective and must be replaced.

    Kind regards


  • OfficeJet Pro 8500 A909a not print correctly

    OfficeJet Pro 8500 A909a

    Windows 7

    I can't print now with my usual USB connection, directly from the computer USB for printer, even if another computer can print to it via a network connection.  After printing, I open printer in devices and printers, there is a ghost copy to the printer and the printer itself is ghost, indicating that it is in offline mode.  After you open the Quebec, the file is listed with a message "error-printing".  I can remove the copy to the printer and to set the printer online, but the process is repeated each time.

    I: restarted the computer and the printer, run the troubleshooter printer with no problems, noted, tried the USB cable to a different port, execute printing and doctor Scan and my computer 'sees' the firmware, printer and resettled drivers and restart the print spooler.  There is no hardware problems - it will print on the other computer and copies, etc very well.  I have not tried another cable because I have a step and assume if my computer can see the printer should work.  One final note: there was a bolt of lightning about 100 yards away for the weekend. first thing Monday back to work is when I noticed the problem.

    Please help, I did research for hours without success...

    Tried the printer with 2 different usb cables to another computer and it never worked.  I think that the usb port on the printer has been fried.  Bought a new printer works fine.

  • OfficeJet Pro 8500 All in one – disappear from the HP Solution Center guard


    I have two HP all-in-one devices, at the office of one while a 8500 A909a and at home and Officejet 7310 all in one.

    My Dell laptop running Windows 7 Professional 32 Bit.

    I had the laptops and printers for several years, the two were connected through connectiosn fine wired via routers with printing/scanning also up and running by the HP Solution Center.

    If I work in the office and he wanted to scan a document I woul open Solution Center and left two printers would come to the top. I could click on the installed 8500 in the office and it worked fine. Even if I was at home I opened Solution Center, click the 7310 and could very well sweep.


    In recent weeks the 8500 keeps disappearing from the HP Solution Center. He still appears in Control Panel and other applictaiosn of windows like Word and I can print again, BUT not is more visible in the solution Center.

    I load the installation of the driver software (recently downloaded from the website of HP, file name OJP8500vA909_Full_14 (1)) and charging/install the 8500. It takes about 20 minutes to make. The 8500 appears then, but with a suffix like Officejet 8500 (7) after him in the solution Center.

    I can scan then very well but the next day when I start and get to the center of the Solution, it has disappeared again. It's infuriating and wastes a lot of time.

    Please tell us what can I do to load the correct software once and for all for allowing me to use two printers without them disappearing from the solution Center.

    Thanks in advance.

    Hi HPhep42,

    Follow the steps below and let me know what happens?

    First step: clear temp directory

    1. Type %temp% term or search programs and files of field
    2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
    3. Proceed to step 2 below

    Second step: downloaded and extracted to your system:

    1 download the drivers and full software features

    Driver and complete software of HP Officejet Pro features

    2. once the download is complete, double-click the file to extract the software.

    3. when the installation window opens, press the Cancel button to stop the installation

    4. tap folder in the race or search programs and files of field

    5. Locate and open the folder starting with 7z (example: 7zS2356)

    6. right click on the folder and select copy

    7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

    8 open the 7z, that you just copied on your desktop

    9 open the Util folder

    10 open the CCC folder

    11 start the uninstall_L4

    12. once the uninstall is complete, restart the computer

    13. run disk cleanup from the tools Accessories\ system under all programs folder

    14. download and install the latest version of Adobe flash player

    Update Adobe Flash Player

    15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

    Let me know if you are able to successfully install the software and driver and are able to print & scan?

  • Make the OfficeJet Pro 8500 A909 series printer compatible with Windows 7 (64-bit)

    I was right, but he started from.  Could you please send me the link to make the printer compatible with my computer Windows 7 (64 bit) OJ Pro 8500 A909 series?

    Thank you

    The second link contains the complete driver giving you access to all the features of the printer.

  • HP Officejet Pro 8500 does not print documents and reports for Quicken 2008

    New computer will not print in Quicken 2008 software.  Tried all the possible solutions. I installed Windows 7.  I downloaded and installed the new software for HP Office Pro 8500 work with Windows 7.  Software program Quicken 2008 order printing accordingly.  All other software programs prints perfectly. Help!  I get no support Quicken's help.

    Message edited by Tiger-Pope on 28/10/2009 15:38

    Tiger-Pope wrote:
    New computer will not print in Quicken 2008 software.  Tried all the possible solutions. I installed Windows 7.  I downloaded and installed the new software for HP Office Pro 8500 work with Windows 7.  Software program Quicken 2008 order printing accordingly.  All other software programs prints perfectly. Help!  I get no support Quicken's help.

    You have the 64 bit version of Windows 7?  This thread suggests printing from Vista 64 bit (and WIn 7 would be similar) is a problem in Quicken 2008 and 2009.  The thread suggests there is a solution, but the link requires registration for the forum of Quicken and who did not work for me this afternoon.

  • HP Officejet Pro 8500: HP Officejet Pro 8500 ceased only printing partial page in pink only

    Printer was only print a partial page of the multi page document. Replace the printer cartridges. Has run HP Diagnostics and cleaned the print heads. Still no change. For priting only a small amount of test page in pink only. Also have cartridges removed and rehabilitated. Have restarted printer several times. Please notify.

    Hello @help411911,

    The Forums of HP is a great place to find answers to the questions/problems you may have, welcome! I see that you are facing some print quality problems when you print to your HP Officejet 8500. It is printing in pink only and partial pages. You have performed the steps in troubleshooting without success.

    1. When you performed the cleaning and printed the test page, have you seen all the colors on the page or is - this only rose as well?

    2. are you able to make a black copy?

    3. When you upgraded to Windows 10 you would update the software and drivers for the 8500 JO so?

    What does the HP print and Scan doctor find? I look forward to hear from you.

    You can say thank you easily by clicking on the ' Thumbs Up ' below!

  • HP OfficeJet Pro 8500 a: unusual printing problem

    When I click on the "print" button I get the following message: -.

    Word cannot communicate with the printer

    There are several possible reasons:

    • There may not be enough memory available. Try closing files and programs you don't use.
    • Your printer or driver that maybe isn't setup correctly. You may need to adjust your printer settings.
    • If you use a network for printing there may be a problem with the network connection or the printer driver.
    • There may be loose cables or a bad connection between your computer and your printer.


    If I click on 'Print' in the file menu drop-down I can send the document to the printer. (No Communication problem?)

    When it reaches the printer it shows an error of: -.

    'PAPER JAM' - "clear paper jam and then tap OK."

    If I don't do anything but press 'OK' cycles a blank sheet of paper through the printer then prints my document!

    I am confused about if I have one or two problems and would appreciate any help anyone could offer.

    Hey there @Monners!

    Thanks for posting on the HP Forums!

    I see you have a little a problem of confusion when printing from your MS Word documents.  The best way to check the hardware of the printer in order to ensure that it works properly is to make a copy of photo stand alone.  If the printer is able to copy with giving a paper jam problem then the material is OK and you are probably looking to a software problem.

    If your persistent paper jam issue during a photo copy follow this document:

    If his only past not when printing from Mac I suggest to reset the printing system in Mac and add the printer again.

    To reset the printing system:

    1. click click the apple in the upper left corner of the mac

    2. click on System Preferences

    3. click on printers and scanners

    4 hold down the CTRL key and click with the mouse in the empty space under the name of printers

    5. click on reset the drop-down list printing system

    6. you should get a color wheel and the printer should disappear

    To add the printer again

    1 go back to printers and scanners

    2. click on the sign plus (+) sign under the list of printers

    3. in the add a printer window, select your printer and click Add

    4. try printing again!

    Please post back and let me know if this worked for you!

  • OfficeJet Pro 8500 a - aligned & print perfectly but insists on the realignment & refuses to print.

    machine aligns perfectly - enough pages of test - machine says alignment failed and refuses to print with an occasional exception.

    HP 'aid' refuses to allow this issue

    Welcome to the don5188 forums

    I saw your post about your OJ 8500 if alignment and want to help! I would say after the troubleshooting guide for the same problem and if the alignment still does not work, then look in a trade or another printer.

    'Impossible alignment' Error Message displays on the all-in-one

    If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

    Have a nice day

  • HP Officejet Pro 8500 A910: Paper HP Officejet Pro 8500 jams when printing duplex

    Get a jam when trying to duplex.  I did "turned off, pull the power cord, wait 15 seconds and reconnect"., the printer will print a recto verso and then jam again. Actually, this time he printed two duplex sheetys then stuck.

    It works well until this problem.  Can't seem to fix it.

    Paper size was not a problem.  However, after this printer started leaving the ink on printed documents more jam problem, I just dumped the printer and bought a new HP Office Jet Pro 8625. so this postoing can be liquidated.  If the new printer start blobbing or blocking, I'll look for another provider.  Until that point, I was satisfied with the HP printers.  Thanks for your reply.

  • Officejet Pro 8500 series (A909): print

    Hello, I can not print any pictures on my HP printer.


    Welcome to the Community Forum of HP.

    It is regrettable that we do not know anything about your situation: what you do, if you tried to solve the problem, if the printer works for other tasks...

    In most cases, these things can be solved as long as the printer is working and the printer software is installed.

    The following can be useful - and shows a simple couple of ways and accomplish what you want to do:

    Print Photos - two methods

    Click on the Thumbs - Up Kudos to show that you appreciate the help.

    I am happy to provide assistance on behalf of HP. I do not work for HP.

    Click on accept as Solution when the answer provides a fix or a workaround!

  • HP Officejet Pro 8500 has more: printer has stopped working

    HP printer works well until 1 month ago.  print only through bluetooth.  Now when hit copy, the screen indicates can't copy, scan or fax.  put power off the printer and restart.  I made this numerpous time. with the same results.  and same opinion.


    Scanner failure indicate a hardware failure of the bulb scanner and may require maintenance of the pritner.

    Follow these steps to solve this:



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