HP Officejet Pro 8500 a: HP Officejet Pro 8500 has come looking for the paper.

Hello and thanks for any advice.  I have a HP OfficeJet Pro 8500 started a clicking then that he was trying to pick up the paper for printing a document and then received a paper error output (bin was full).  I removed all the paper and found a small plastic piece 1/4 inches long and looks like a piece of home (he's not... looks like only). I replaced the paper and tried to print.  I opserved that the mechanism of paper collection has diminished, but the wheels do not turn. I manually pushed a piece of paper in front of the van and it printed.  The collection of paper wheel is the problem... is there an available spare part?

Hi dwaryk,

Thanks for joining the forums of HP's Support with your request.

I understand that you have a HP Officejet Pro 8500 has e-all-in-one printer that seems to have lost perhaps a part and the mechanism of paper collection has stopped working. I'll help you as best I can.

I checked the list of replaceable parts for this printer and who find that the mechanism of collecting paper is not a replaceable piece by customer. If the printer is broken, a replacement may be your only option.

I suggest you contact HP support. They could have an option to replace/upgrade the printer that you could save a few dollars to the retail costs.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Tags: HP Printers

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