HP Officejet Pro 8000 has stopped working on the upgrade to Snow Leopard (10.6)

Since the upgrade, despite the HP and Apple claiming that the upgrade would take care of things like new drivers, my 8000 Officejet Pro has stopped working. Of course, this could be a coincidence and something else caused the problem.

Quite simply, the printer button will Flash. The manuals indicate it means need new paper in the tray, or there is a jam. In addition, the print utility said 'in paper '. Of course, I have no jams, and there are 40 pages of paper in the one and only the plateau.

I deleted the printer in "Print & Fax", turned it off, unplugged the USB and then added back, twice, everything to nothing doesn't. Nothing changes. Still unable to print.

It doesn't seem to be anything I can try. This page, "Mac OS x: installation and use of the product in Mac OS X 10.6", simply going to say that I should remove the printer and add it, which of course I did. There are no other suggestions for what I could do.

So either 10.6 broke my ability to print, or the printer is otherwise defective and must be returned under warranty. Any ideas?

Thank you.

Update...

has gone through a series of emails with HP support, during which, with all due respect, I asked me to do what I had already tried. We got to the point where we were providing for the printer to be returned under warranty. Then yesterday morning, bam, the printer works again. No explanation and no idea.

Best regards.

Tags: HP Printers

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