8500 has Plus size difference e paper when copying

HP Officejet Pro 8500 has more e-All-in-One Printer - A910g

For several months now, I can print wireless or scan then print wirelessly with my printer, but I can't copy anything without getting the "paper mismatch error - paper detected does not match the size or the selected type. Make sure the paper size or type is correct continue the work. "

I use only 8.5 x 11 paper for all printing. Don't understand why only the copy function gets this error. I had scan and then print all the pages I want to only copy.

Printer will not print Printer Status Report, and then the error message it says small paper will not work. Without the report I don't know what version of firmware is used. Printer also not said no update firmware available.  Return to the status of the plant does not help.

OK, I suggest to call HP@8004746836 and see what options we have to repair or replace the unit. It seems that the sensors are on the printer.

Tags: HP Printers

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