HP officejet pro 8600 - cannot print envelopes monarch

I can't print envelopes Monarch size.  I tried MS Word and Pages (and Contacts).  The error message suggests that I have the wrong size paper in the paper tray.

PS. I'm working on a Mac

Hi AnnMckeown,

Thanks for the information.  I would like you to try a generic driver to see if we get a different result.  Please see the procedure to do this below.  Make sure you use the driver printer deskjet 9800, because it supports the Monarch envelopes and can solve the problem.

To assign other printer drivers in OS X 10.8:

  1. Open system preferences.
  2. Click Print and Scan.
  3. Click on the + sign below the list of printers.
  4. Select the printer in the list.
  5. Click on the dropdown next to the use.
  6. Choose Select printer software... from the list.
  7. A window titled printer software.  It is the window where you select the other pilot.
  8. Choose the replacement driver just for you-deskjet 9800
  9. Click Add
  10. Click ok

Once you add the driver, try to print envelopes with her. Be sure to select the 9800 as the driver to use for printing.

I hope this helps!

Tags: HP Printers

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