Satellite A200 - recovery disk problems

I just bought the (all new store big tech) Satellite A200 for a few months and not used because I was on business trip to take. This weekend, I opened it up and running for a while.

After that I read the manual and found that I need to create a recovery from the tools provided disk. However, the problem start here:

1. when I click on "Recovery Disc Creator", a message is display "no HDD Recovery area!, the toshiba Recovery Disc creator cannot be launched."

2 then I call center service support and to inform that there is a problem with the "recovery disk creator" and I have to retrieve the laptop using the hard drive partition recovery (waiting when 0 turning on the system) and the next step is complete:
a. the laptop's boot in the recovery screen function.
b. when I try to "restore windows PC" (option 3), it is display and error message on file not found.
c. when I try to click on "restoring the recovery disk" (option 5), it asks me to put in the recovery disk which I do not have?

NOTE: I'm sure that the hidden recovery partition is therre. 1.46 GB. There is no way that I can access the hidden partition from a normal windows vista screen (without drive letter).

Then, I called the support center again (now what difference person support) and to inform you that:

1. my recovery partition is corrupted and I need to get the recovery disk again (which I did not), it's going to cost me AUD $66 (I got from HP one and cost me AUD $15 and will be free if I come and Pick-up) for administrative costs. And it is a procedure.

2. I explain to the support staff that it is brand new in the box laptop and I consider it as defective on arrival (DOA or FOA.

3. I also ask what causes the problem and has been a consultant with the following reason:
a. I may have deleted the partition accident (impossible because I still can start on the recovery partition, but can not recovery which all).
b. There may be a virus infect in my laptop which was remove my recovery file in the hidden partition (ridiculous, you can delete some files in the drive on which you cannot yet access).
c. I should create a recovery disc when the first time LAPTOP computer service. Which it is recommended, I get a question that if I do not, or I forgot to do so, this means that the software will automatically delete the system restore image file? I have no answer for that.

State (when I try to post this messgae), I'm still waiting for the staffs of complaint call fomr back (very tie when you talk in support of service these days).

NOTE 2: I would like to raise these issues, not because I want something (I do both IT support) complaints but I just want to solve the problem:

1. is there some sort (software) allow me to access the hidden drive in and out of recovery disc image, my laptop still have the partition.

2. is there a link I can download image recovery (in iso format) disc again? I've known it is not a question of wise, but when I ask the support staff that can re - install windows vista with the license key from the bottom of the laptop and has advised that it is not work or turn on.

3. is there someone out there has similar problem

Hi Thomas

I have a European model A200 (don t know what you model is) and the A200 was NOT equipped with the option of HARD drive recovery! This means that you cannot create your own recovery disk!
My laptop came with the Toshiba Vista recovery DVDs!

Still is it that your 1.46 GB hidden partition is not the Toshiba recovery partition but Vista hidden partition. It contains the WinRE files that are useful for repairing the operating system if something will go wrong!

Second, the Toshiba Recovery folder is too big for the partition of 1.46 GB!
So it is not possible that it would be placed on this s partition!

So finally, it seems that you will not be able to create the own recovery disk and therefore, you have to order it from the ASP in your country.

Welcome them

Tags: Toshiba

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