HP Officejet Pro 8600: scanning on glass OK; scanning with ADF gives a gray line

Similar Questions

• HP Officejet Pro 8600 scans appear in white

  Hello

  My HP Officejet Pro 8600 scan correctly, either from the document feeder or the dish. The scans appear almost totally blank, although some weak contours are barely visible along the top. Two computers use the scanner (Mac OS X 10.6.8 and 10.7.5) and both have the same problem. Any suggestion would be great!

  Hi ABverr,

  A hard reset can solve this problem.  To do this, unplug the power cord at the back of the printer when the printer is still on.  Unplug the other end of the power cord.  After 60 seconds, plug it directly into a wall outlet, and then plug it into the back of the printer.  Try a scan.

  If this does not help, I linked a document with measures to correct the problems of quality of scanning.  Click here

  If the problems persist, you can download and run printing HP and doctor Scan.  Click here  Let me know the results.

  Good luck!

• HP Officejet Pro 8600 more on glass copy problem

  When I try to copy on glass, the bar scanner does not move to the far right edge so it cut about 3 inches from the top of the copied document. Scan from document feeding and sending items to be printed work very well.

  Hi @MKortan and welcome to the Forums of HP!

  I understand that you are having problems to copy.  I would try to help!

  What size of paper do you use?

  I recommend you to perform a power reset the printer.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  Also, try to plug the power to the printer into a different wall outlet.

  I suggest you then update the firmware of the printer:

  Printer updates for HP Officejet Pro 8600 (N911), 6600 (H711) Officejet and Officejet 6700 Premium (H711) e-all-in-One Printer Series

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• OfficeJet Pro 8600 scans a page full of lines of garbage

  Hi all

  I recently tried the copy and scan functions of my all-in-one OfficeJet Pro 8600.  Each scanned document appears as a page of garbage (see table at right) lines.

  I tried the recalibration during a cold, start tried an update of firmware (already up to date), have cleaned all glass on the device and we tried all other patch listed on generic scan HP troubleshooting page.

  Any ideas?

  See you soon,.

  -Sean

  

  Macscoop wrote:

  Any suggestions?

  to stop buying HP seems to be the only conclusion possible, macscoop. No member of this company is proposed to recognize the intrinsic problem of the machine, let alone offer repair or replacement. We have, and there is apparently nothing we can do about it.

• HP OfficeJet Pro 8600: Scan - disable the 'Save' button with MAC OS 'SIERRA '.

  Hello world

  I have an Officejet Pro 8600 installed in a Macbook pro.

  After having upgraded to Mac OS Sierra (10.12) 'Save' button in the HP scanning software is now disabled when the save screen appears. Save documents are possible using the 'Test' option in the menu "Preferences".

  It worked fine with the latest version of 'El Captain'.

  I've searched for scanning HP new version for Mac OS Sierra, but nothing.

  Someone has any idea how to solve this problem?

  TKS in advance.

  Hello
  The HP scanning application is not compatible with Sierra, so you may experience problems.
  Remove the HP scanning by moving it to the trash, then empty the trash.
  
  Instead install HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• HP OfficeJet Pro 8600 - Scan to computer

  Hello

  I recently bought a HP OfficeJet Pro 8600. Installation and configuration was successful. However, every minute or two, I get a notification of ball on the Windows task bar that says "Scan to computer do not enabled." I assume that this occurs because the printer is turned off after entering a sleep mode is not used for a specific period of time. I could be wrong about this, of course. But assuming that I'm not wrong, my question is how can I disable that irritating notifcation to appear every minute?

  Thanks in advance for your help.

  1. open the control panel and write "Notification area icons" in the search:

  • 

  2. the Notification area options appears and select the option that says ""ScantoPCActivation " "

  • 

  3. Select the option that says 'Hide icon and notifications'.

  • 
  • Click OK to close the window.

  I hope that these steps will help you.

  * Click the stars KUDOS to say thanks

  * also click on the Solution button if your question is answered.

• OfficeJet Pro 8600 Scan crash

  I have problems with scanning with Officejet Pro 8600. The scanner works most of the time without any problem, but the same analysis (same settings, same computer to analyze, I haven't changed anything else the photo I'm scanning) sometimes breaks down. It can be planted two ways

  (1) ' preparing to digitize"never ends

  and

  (2) ' analysis now' never ends

  Preparing to scan is the kind of problem most friendly, that after several minutes, says "unable to connect to the computer" (absolutely nothing anywhere, the last scan seconds earlier ended the most perfectly), simply disable the Officejet Pro 8600 for awhile. The "scan now" is a bigger problem, since not even on the power button / reacts to anything and I tried to wait at least half an hour for the analysis at the end. I don't hear it mechanically would do anything (you know, when the scanner scans, there should be some 'noise'). The only thing I can do these days is to unplug the power cord, and one could imagine that shouldn't be so.

  So my questions are:

  (1) what should I try?

  (2) is a good problem and so, then are we talking about problems with hardware or software?

  The Officejet Pro 8600 is no longer new, I bought it in July 2013, but I remember he made at least since August. As he said, the fact that occasionally, but I'd say it's at least 5% of the time I try to scan.

  Ed. More information:

  Operating system: Windows 7 Pro SP1

  Connected wireless

  ScanDoctor try to analyse, and it gives an error "scanner is currently in use. Please wait until your previous task is completed and the scaning try again. »

  There is another scan option I use very often, which is to use a memory card, use the scan to memory card option. the printer has not yet need to be connected.

• HP Officejet Pro 8600 scans to the computer windows 7

  I am using Windows 7 on my desktop at home for the first time (since a few weeks ago). I got this HP Officejet Pro 8600 for at least a year now, and it was easy scan documents using my Windows XP.

  This morning, I scanned a document on the Windows 7 system, but tonight the icon ("HP Officejet Pro 8600") does not show the scan option. I am stunned. I need to scan more than a few documents and cannot find out how to access this feature. Help, please!

  Hi delphine and welcome to the forums of HP!

  I see you have a 8600 Officejet which seems to no longer provide the analysis option. I will certainly do my best so that he could share with you scanning capabilities

  It's really weird that you get is no longer the option scan so I suggest that you run the HP print and Scan Doctor and see if it finds problems first. If she says that everything out very well we should be able to get an icon on your desktop HP Scan so that you can just open it directly.

  To do this, click the start menu, click programs principally made, click the HP folder, click on the HP Officejet Pro 8600 folder and then right click on the HP Scan, select send to and Desktop. Then, you will see an icon on your desktop that says HP Scan and you don't have to go through the HP printer Assistant longer.

  I would like to know how it goes for you!

• OfficeJet Pro 8600 Plus: HP Officejet Pro 8600 Plus - Can no longer print with my Mac

  I have been using a printer HP Officejet Pro 8600 Plus via my MacBook Pro (OS X Yosemite version 10.10.4) for about two years with no problems until recently.  Since a few days ago, I'm more able to print wireless, despite the fact that the printer is connected to the network.  Interestingly, the print queue reflects the print job completed, but pages do not print.  In my attempts to solve the problem, I have (i) restore factory settings and re-written information of network required on the printer; (ii) disconnected the printer and waited five minutes;  (iii) unplugged and reset the router. (iv) deleted and reinstalled the software and drivers printer on my laptop.  My laptop is in communication with the printer as evidenced by my ability to scan using HP Scan wireless, but I'm unable to print the document once it is scanned.  Finally, I am able to print the network settings Page in the menu of the printer, but not the printer web page... I get an error message saying 'the printer is busy. Try again later.  Any ideas to fix this frustrating problem would be greatly appreciated.  I apologize if my descriptions are not technically accurate because I am a novice when it comes to computers and networks.  Thanks a lot for your help.

  Thank you for your response and suggestions. I really appreciate it.  You beat me to the punch... only a few hours ago, I was able to get the printer working again... but I forgot to update my post.  As you recommended, I have reset the printing system, downloaded a new driver... hpprinterdriver3.1.dmg... added a new printer... restart the printer, my router and my laptop... and the printer from work once again from my Mac.  Yet once again, I appreciate your efforts... Bravo.

• OfficeJet Pro 8600 Premium: HP OfficeJet Pro 8600 Premium does not print Windows with Word 2016 10 envelopes

  After that I have upgraded to Windows 10 and Word 2016, envelope and label printing feature would no longer work on all-in-one printer, HP OfficeJet Pro 8600 Premium.  Please provide any possible solution.

  Hi @dshirley22,

  Thanks for the response back.

  I would at this point uninstall all previously installed printer software. If you need assistance, here is a document that can help - uninstalling the software of the printer (Windows).

  Once the software is uninstalled, use the HP printer installation wizard to help install the software. This tool will search and find the version of the drivers and the printer software up-to-date.

  Please let me know if that solves the problem, or if you need assistance.

  In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• OfficeJet Pro 8600: USB connected OfficeJet Pro 8600: scanning on a network: is it possible?

  Hello world.

  I have a 8600 OfficeJet Pro connected to a computer via the usb port. This computer is running Windows 7 Professional and is connected to an ethernet network.

  The printer is shared with other computers (currently running either Win & and XP Pro) connected to the network can view and print to the printer without problem. However, there is no option for network computers to scan from the 8600. This option is available on the computer that is connected to the printer via the USB port.

  Network scanning is possible even if, in this configuraiton or if the printer must be connected to the network via ethernet or Wi - Fi to take advantage of this feature?

  Thank you.

  It is better to simply connect a network cable from the printer or turn on wireless (so both as a printer usb to the computer and the printer to network for the rest).

• HP OfficeJet Pro 8600 Scan number

  Hi all

  I tried 2 scan options.

  1. scan by clicking on the computer that I can choose a few options. for example, contrast, brightness. I chose option of black and white scanning with contrast and brightness 0

  2 analyze in touchpad on the printer itself. (No options except pdf or jpeg)

  Question: Why option 1 has an own analysis which all text looks sharp while option 2 has many shades of black on the edge?

  Options 2 has a file size of less than 50 KB.

  Anywhere I can adjust scanning options using option 2?

  Please help thanks

  Joshua

  Unfortionately there is no way to change the option of the façade. The only way to adjust the settings come from the computer. I'm sorry.

• HP Officejet Pro 6830: Scanning with Officejet Pro Wireless 6830

  HP Officejet Pro 6830 analysis wireless? I tried using the wireless and ethernet without success. When I look at the system of preference/printer & Scanner / Officejet pro 6830 I see not "Scan" type in the printer option although it seems if connect you via USB.

  Hi @kskhater,

  It may be best to contact Apple to make sure everything is configured correctly and the necessary ports are open.

  You can create a second admin account, is not on the privileges, it is to determine if there is a problem with your user profile. The question might have something to do with your printing system. I know that the issue is scanning, but the printing system, it's what the driver, and since we already have reset the printing system, Apple may need to reload, or the operating system. Create a second user account will help determine whether the problem is related to your account.

  As you can see, at this point, we are at a stage of diagnosis, troubleshooting is the process of elimination. To identify the cause in order to solve the problem.

• ThinkCentre: Officejet Pro 8600 scan number

  Windows Pro 32 bit OS, x 64 processor 10

  connected to the wireless network

  Unit will print, but not an analysis.  no management don't scan option see below for example.

  having ran doctor scan, nothing helps.  Have uninstalled and reinstalled the printer

  have installed new drivers, software, and firmware.

  Scan for comp [add on unit returns "not found any computer" a mistake, even if I am printing to the unity of the computor with no problems.]

  have you looked at all the PST files on this issue and have not found a solution that works.  Please notify.

  Hello

  Can you try this program to uninstall Microsoft Office and reinstall the software features FULL yet?

  https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...
  
  Let us know if it works!

• OfficeJet Pro 8600: Scan will not save

  I just installed masOS Sierra & now for some reason when I scan a document I can't save it to my documents.

  The Save button is there, but not highlighted.

  I restarted in safe mode, rebooted and reinstalled Sierra.

  Does anyone know how to fix this?

  Hello

  Please, try the following:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/upgraded-to-Mac-OS-Sierra-version-10-12-now-cannot-save/m-p/5816209/highlight/true#M153323

  Kind regards.