HP Officejet Pro e-all-in-6830: getting vertical lines color when scanning or printing

My new printer prints very well.  But when I try to scan or copy, the pagae is filled with white and the vertical lines of color.  Any thoughts?

Just talked to HP.  Clean the scanner bed with bottles of water and a lint cloth.  Do you have a hard reset by unplugging the power cord, wait 15 seconds and in him reconnecting again.  Now, scanning and copying work very well.  Go figure.

Tags: HP Printers

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