HP pass the HP homepage

Hello

My sister has a HP dv6-1234se model number. When she is on, it does not go beyond the Welcome screen that says HP press escape... at startup. the warranty has expired. I need to know if we should be investing in a new laptop or if the damage is repairable.

Hoping you can help.

Hello

If you have several modules of memory installed, try the following.

In regards to the link below, delete one of your modules of memory and then see if the laptop will start.  If it doesn't, try the same module, but in another location.  If it is still won't start, try the other memory module in both slots, to see if any combination will allow the laptop to start.

The procedure for withdrawal of these modules is detailed from Page 64 of your & Maintenance Guide.

Kind regards

DP - K



Tags: Notebooks

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