HP Paviliion cursor disappears after using the touch screen

Hello

So, I just bought a new laptop from HP Pavilion special edition beats 15z Touhscreen about two weeks ago. I was with the sliders and just decided to try some custom cursors. I have downloaded them (link to the page for the sliders below) and selected in the Control Panel, no problem. However, as soon as I use the touch screen, it disappears (which is normal), but when I try to use the touchpad or mouse, it doesn't come back, unless it's one of the other cursor types: link select, busy, etc.. Also, if I use custom to select all normal but the cursor jumps back. Finally, even if I click on a link that would otherwise use the selection cursor link using the touchscreen, the link selection cursor appears again when to switch it on touchpad.

The other problem is happening sometimes just by default, for the most part in Google Chrome. However, with the custom cursor happens no matter what, and it's a major problem.

Thanks for you help with anything that can give me.

Data sheet:

Windows 8

AMD A8 - 5545M APU with Radeo HD Graphics, 1.7 GHz

8 GB RAM

processor 64-bit / x 64

Full Windows touch support contact w/10 Points

link to the download page for sliders: (if so, Im just trying to display all possible information)

Slider Preview/download page

Hello Tony,.

I apologize for the inconvenience caused.

Lets try the following methods and check if it helps.

Method 1: As you said that it happened also with the default cursors as well, I suggest you to try the mouse setting in Windows 8.

1. go in Control Panel.

2. go in the mouse settings.

3. uncheck the option for the mouse to disappear while typing.

4. now check if the system built in the cursor disappears.

Method 2: As you say it happens only with custom sliders, I would suggest that you check to see if the problem persists even after placing the computer in a clean boot state.

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135/en-us

Note: After troubleshooting, see the section «How to reset the computer to start normally after a boot minimum troubleshooting»

Hope this information can help, just reply to the State of the question for any other help.

Tags: Windows

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