HP Pavilion 14-AL061TX: HP Support Assistant

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• HP Pavilion p6 - 2220t: HP Support Assistant update 11/20/2015 causing several event ID 3 warnings

  HP Pavilion p6 - 2220 produced t NumberB3F79AV #ABA

  Windows 7 Home Premium 64-bit Service Pack 1

  Windows Firewall and Microsoft Security Essentials

  HP Support Assistant 8.1.40.3

  HP Solutions Framework 12.0.30.219 Support

  Since HP Support Assistant updated on 20/11/2015, which has also updated HP Support Solutions Framework on the same day, I get several event ID 3 warnings in Event Viewer on my Pavilion Desktop.  Everyone can repeat 2 or 3 times when the computer is started or wakes.  There are 66 warnings until 6 days.  All come from HP health Active.

  Log name: Application

  Source: HP health Active

  Date: 25/11/2015-22:48:55

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl Diags.PostCodeError = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ****************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:06:13

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception runs a command EXECUTE Casl Diags.ThermalDiagnostics = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ***************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:05:36

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl EmbeddedController.AuditLog.JSON = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  I know it's just a warning and it doesn't seem to affect the performance of my computer that I can say, but I would like to know why it's happening.

  Well, I found the task that updates HPSA in Task Scheduler.  I disabled it by using the Properties window.  On the chance someone may be interested, I'll post how it turns out.

  I hope that I can now keep the HPSA listed for my computer with no additional alert to update again HPSA that generates several warnings and is not compatible with my desktop computer Pavilion p6 - 2220t and/or Windows 7 sp1 64-bit operating system.

  This disabled the HPSA update only not any other.  It seems to be a standalone update for HPSA.

• Pavilion dv6z-6100: HP Support Assistant Download Link

  The link to download the latest version of HP Support Assistant from the HPSA page no longer (at least for me). When I choose the download to laptop, I get redirected to the language/country selection page and selecting a language just redirects me to the support home page. I searched this forum and Google but have been unable to find a working link to download. Can someone help me find a download link to work for the latest version of HPSA for a Win7 x 64 Pavilion dv6? Thank you.

  Please click below.

  http://h18021.www1.HP.com/helpandsupport/HP-self-support.html

• HP Pavilion 15 laptop: HP Support Assistant has white icon in the taskbar

  I recently reinstalled hp support assistant and now I get a white page in my taskbar rather than the blue question mark

  any ideas?

  Hi @Supiriom ,

  Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked in your question about your 15 HP Pavilion Notebook and the HP Support Assistant, showing a space where the question mark should be. Here is a link to troubleshoot the HP Support Assistant. You need to maybe uninstall and reinstall.

  I hope this helps.

  Thank you.

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• Pavilion 22: updated hp Support Assistant & messages

  my updates from hp Support assistant & messages no longer work

  What can I do to get it to new normal work

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  the x are not good

  Oke works normal

  the x must change in oke

  I downloaded the new Assistant to suport of hp on hp site

  It works better, but I've always had some problems

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  then I tried some things and I all put off norton anti virus

  then I check again and everything works oke

• Pavilion 15 P036tx: HP Support Assistant cannot connect to HP servers

  My HP Support Assistant could not communicate with HP servers. I can't download updates and I can't check for update because it connects to hp servers. My laptop is connected correctly to the LAN. What is the solution for this?

  Hi @nadishan

  I understand that you are having problems with the HP Support Assistant. I'm happy to help you.

  See if any of these help. I would like to begin by troubleshooting.
  HP PC - troubleshooting HP Support Assistant (Windows 8)
  With the help of HP Support Assistant (Windows 8)

  HP Support Assistant

• HP Pavilion: recommendation of HP Support Assistant update

  Hello

  HP Support Assistant recommended (today) I installed "RealtekRT28723BE/RT281882EE Wireless LAN Driver udate. Have you tried a couple of times and each time I end u without connecting to the net - had to use a restore point for come back to where I was so I used the WiFi AC. I like to keep things up-to-date on my laptop, so I was wondering what I should do to get this recommended update loaded and still have WiFi connectivity?

  TXS

  Okay, I think that the problem is that, as you update the wifi driver using wifi, the connection falls at a point and corrupts files. so my sollution would be to try to download the driver out of his HP and install it "without having to be connected. Here is the link to download the driver

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72517.exe

• Product name: HP Pavilion 17 N: HP Support Assistant > HP updates > update BIOS (AMD processors) - clear update reminder?

  Hello

  I got a recommended set the HP Support Assistant program to update update for HP Notebook System BIOS (AMD processors).  I installed the update to the BIOS but the HP Support Assistant still says I need to run the BIOS update.  So I ended that run the BIOS update 2 times more but it prompt update with the exclaimation point in the promgram HP Support Assistant to delay the update of the BIOS is always there to want me to install the BIOS update.

  How can I clear this reminder of update of the HP Support Assistant program?

  You are welcome!

  1. If machine BIOS update after downloading, it will automatically start the system and show you the whole process and progress.

  2 just by downloading the BIOS update does not update. However no Expert here don't advise update BIOS to do as a routine, including through HPSA.

  If an UPDATE of the BIOS damage your laptop computer, you will not be able to turn on the machine - in short - it'll be no more than an expensive paper weight.

  3 If the BIOS has been updated successfully, then you go and not be able to on & do your work in portable as usual.

  Concerning

  Visruth

• HP pavilion p-077tx: HP support assistant missing

  I've updated my laptop for windows 10 since then hp support assistant has disappeared. I need to driver updates please help

  Hi Abhishek7861, you can download HP Support Assistant again at this link: LINK

  Please let me know if you have any questions.

• HP pavilion dv6 6154Tx: hp support assistant download

  I can't download the help of hp support for my laptop with model No. mentioned above. I formatted my laptop so I don't have a version of support help pre-installed... also the touchpad, card reader and fingerprint drivers do not work... Help, please

  Hello:

  I reported the problem with pages of support last week.

  If you need drivers, for the moment, you must use the Spanish support pages...

  http://support.HP.com/es-ES/product/HP-Pavilion-DV6-6100-entertainment-notebook-PC-series/5082212/model/5167395/drivers

  This version of the Assistant software support should work for your laptop...

  http://h20566.www2.HP.com/hpsc/SWD/public/detail?swItemId=vc_110216_1

• Pavilion DV6 2150US: HP Support Assistant does not open

  My Assistant help suddenly stopped opening when you click on the shortcut. I have uninstalled and installed the newer version sp71727. It will not always be open. Uninstalled and reinstalled twice with the same result. Also, I went to the folder program and clicked on the executable file with the same result. Stay programs and the system is functioning normally. Any suggestion would be appreciated.

  Try to install SA from the link below

  http://h18021.www1.HP.com/helpandsupport/HP-self-support.html

• HP Pavilion 500 series: HP support assistant has stopped working on windows 10

  I have redownloaded Assistant HP several times since the installation of windows 10; It works twice, maybe, then he said: stopped working-new HP and nouveau1 assistant what is the problem with that?

  Please advise!

  The first thing you need to do is to completely uninstall HPSA.  Then, use the version appropriate for your computer listed here.

  I suggest to use Revo Uninstaller to remove HPSA.  It will remove the HARD disk as well as all the remains of the BIOS.  I use the FREE version.  The advanced option is best to remove the entire application.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP Pavilion desktop computer: HP Support Assistant important action is needed

  I have a HP Pavillion, model # p7-1534 and product # h2N63AA. The monitor that I use is a HP W2371d and model # is HSTND-3521-A; product # is B3A19A. My question is that I have received an important action required tune. I opened tune and is not telling me what I need to do. What am I supposed to do? What measures does? I'll be happy to oblige when I know what I'm supposed to do. Thank you

  Gustybernie506, welcome to the forum.

  Normally, the part which requires attention will be an exclamation point or be shaded in red.

  I go to the update section and run it to see if there are updates available. That would most likely cause.  If this doesn't solve your problem, go to each section and do what he says to do.

  If all else fails, install the latest version of HPSA from this page:

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.VM0zN5i3PxA

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• HP Pavilion 500 - 205 T DT: HP Support Assistant does not work in Windows 10

  I have recently upgraded to Windows 7 Professional (which came with my HP Pavilion) to 10 (64-bit) of the window.   I have problems with HP Support Assistant - tells me that the .msi file is missing.  I tried to uninstall, reinstall, and he always tells me that the .msi file is missing and I get error 1639, error 1714 and error 1603.  I TRIED all the articles and tips and nothing works.  Please help and send me the patch or the link for the fix to [personal information deleted].

  Try using revo uninstaller or geek uninstall to uninstall the previous version first.

  Then, try again to install the new version of HP Support Assistant from the link I posted.